Manager - Pharmacy Workflow Innovation

Pharmacy Workflow Innovation Team Member

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Health is on a mission to transform healthcare. With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 9000+ stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.

The Pharmacy Workflow Innovation team is a dynamic team within Retail Store Operations aimed to support the business and our retail colleagues while upholding and reinforcing regulatory and compliance standards. This position involves identifying and designing opportunities to address business challenges. This colleague designs solutions for business problems and works as part of a larger team that is making larger workflow change while keeping our colleagues at the heart of everything we do. By providing data driven insights to inform key initiatives and evolve the colleague experience by designing innovative new programs. This position will routinely interact with many of the following groups: DDAT, Pharmacy Operations, Growth, Regulatory, Legal, Quality & Safety, Field Leadership and Enterprise partners.

This role can be done remotely from anywhere in the US.

Primary Job Duties & Responsibilities:

Tactical Project Execution

• Collaborate on the creation of strategic roadmaps
• Execute on tactical steps within project plans with minimal support
• Partner across departments in the enterprise to support the execution of project plans
• Partner with DDAT to develop requirements, test & certify the solution, launch it to chain
• Partner with Sr. Manager to communicate plans, risks, and opportunities from working team up to executive leadership

Field Support and Communication Strategy

• Support the implementation team in writing field communications
• Manage help desk & field questions related to project
• Support the creation of field & corporate facing materials such as:
• Colleague training
• Sr Leader Field meetings

Ad-Hoc Analytics

• Support reporting and analysis for deep dive/follow up questions related to progression towards shared goals
• Translate data insights into meaningful insights and actions

Required Qualifications

• 5+ years' experience within retail pharmacy operations (working in or with pharmacies)
• 5+ years' experience building high-performing teams with experience engaging and inspiring teams to achieve both short-term and long-term goals
• Experience with Back End Pharmacy System Operations
• Experience understanding complex systems (Ex. Electronic Prescribing)
• Experience influencing without authority
• Self-directed requiring little direction
• Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience
• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines
• Strong personal integrity and judgment, evidenced by a track record of managing highly sensitive or highly visible business matters
• Strong communication skills in both formal and informal writing and speech
• Demonstrated growth mindset and willingness to learn and accept feedback
• Proven track record of high performance
• Regular and reliable attendance
• Any additional tasks as directed by supervisor or manager
• Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook
• Occasional travel may be required

Preferred Qualifications

• Experience in process innovation, including process and system diagnosis, business case development, solution definition, process mapping, and new system development
• Knowledge of change management techniques a plus
• Lean Six Sigma knowledge
• Master's Degree

Education

Bachelor's Degree or equivalent experience

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process.