Guest Room Attendant | Hotel Celare, a Marriott Tribute Portfolio

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties , representing over 8,000 guest rooms across 14 states and three countries .

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support .

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About the Team

Shaner Hotels is excited to offer an incredible opportunity to join the team at Hotel Celare, A Marriott Tribute Portfolio Hotel -a one-of-a-kind destination where contemporary design, vibrant energy, and exceptional hospitality come together.

Located in The District at Clifton Heights , overlooking the University of Cincinnati and just minutes from downtown, Hotel Celare sits at the center of Cincinnati's thriving innovation corridor. Surrounded by culture, creativity, dining, and entertainment, our hotel offers guests a unique experience inspired by curiosity, connection, and discovery.

From our dynamic lobby and beautifully designed guest spaces to flexible event venues that open onto a stunning wraparound terrace, every detail of Hotel Celare has been thoughtfully crafted to create memorable experiences. Guests and locals alike can enjoy exceptional dining at The Vick Rooftop Bar and Iris Café , relax in our stylish gathering spaces, or recharge in our 24/7 fitness center before exploring everything the surrounding neighborhood has to offer.

At Shaner Hotels , we believe our associates are the key to delivering extraordinary hospitality. Whether you're beginning your hospitality career or looking for your next opportunity to grow, Hotel Celare offers a collaborative environment where innovation, service excellence, and professional development thrive.

Be part of one of Cincinnati's most exciting hospitality destinations. Join the team at Hotel Celare and discover a career where every day is an opportunity to explore, connect, and create unforgettable guest experiences.