Mental Health Case Manager

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Position Summary

The Mental Health Case Manager is responsible for coordinating and providing supportive services to clients experiencing mental health challenges. This role works closely with clients, families, healthcare providers, and community resources to develop individualized care plans, promote stability, and improve overall quality of life. The Case Manager advocates for clients while ensuring compliance with organizational policies and applicable regulations.

Key Responsibilities

Conduct client intake assessments and ongoing needs evaluations.

Develop, implement, and monitor individualized service and treatment plans.

Coordinate mental health, medical, social, housing, vocational, and community support services.

Maintain regular contact with clients through office visits, community visits, and phone communication.

Assist clients with crisis intervention and safety planning when necessary.

Advocate for clients’ access to healthcare, benefits, transportation, housing, and other supportive resources.

Collaborate with therapists, psychiatrists, nurses, social workers, and external providers to ensure continuity of care.

Maintain accurate, timely, and confidential client documentation in accordance with HIPAA and organizational standards.

Monitor client progress toward treatment goals and adjust care plans as needed.

Educate clients and families about mental health conditions, coping strategies, and available community resources.

Participate in team meetings, case reviews, and staff training.

Ensure compliance with state, federal, and agency regulations.

Qualifications

Bachelor’s degree in Social Work, Psychology, Counseling, Human Services, or related field required.

Master’s degree preferred.

Minimum of 1–3 years of experience in mental health, behavioral health, social services, or case management preferred.

Knowledge of community mental health resources and crisis intervention techniques.

Strong communication, organizational, and interpersonal skills.

Ability to work independently and manage a caseload effectively.

Proficiency in electronic health records (EHR) systems and Microsoft Office applications.

Valid driver’s license and reliable transportation may be required.

Preferred Skills

Experience working with diverse populations, including individuals with severe mental illness, substance use disorders, or co-occurring conditions.

Familiarity with Medicaid, insurance authorizations, and community-based programming.

Bilingual abilities are a plus.