SUPERVISORY MEDICAL SUPPORT ASSISTANT

Supervisory Medical Support Assistant

The Supervisor MSA plans and directs programs at the Care in the Community Service and has full supervisory responsibility for at least one subordinate team leader. Assignments include but are not limited to assigning and evaluating the work of subordinate staff; resolves complex problems to ensure patient services are met; evaluates new products, equipment, and systems in order to make recommendations for improved operations; identifies educational or training needs; makes final decisions on selections; evaluates performance and takes disciplinary action when necessary. The Supervisory MSA has full administrative and professional responsibility for planning and directing the MSA's activities. The incumbent is responsible for extracting and analyzing data to provide reports in support of performance measures to senior management. The Supervisory MSA prepares and delivers performance evaluations and recommendations of awards and/or advancements. The Supervisory MSA provides briefings to upper management, as well as subordinates; provides orientations; proactively implements staff development principles and training; prepares staff meeting and training agendas; facilitates staff meetings; develops performance standards, position descriptions, personal development plans and awards. The Supervisory MSA hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager; hears and resolves complaints from patients, coordinating appropriate actions needed to resolve the issues effects major disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. The Supervisory MSA manages fiscal matters of the Department, forecasts resource and equipment need and identifies matters which impact budgetary needs.