Supervisor, Operations

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Each summer guests arrive in Alaska in search of awe-inspiring moments and memories that last a lifetime. As a key leader in our operations you ensure their experience is seamless from start to finish. From coordinating daily logistics to fostering a culture of safety and service excellence youre the steady hand behind every smooth transition and every unforgettable interaction.

RESPONSIBILITIES

• Supervises a transportation services team and the transportation services activities.
• Responsible for scheduling transportation services activities and operations.
• Routinely applies knowledge of our operations Company product and customer services to assist the team with routine questions.
• Carries out management responsibilities in accordance with the Companys policies objectives and applicable government laws and regulations.

REQUIREMENTS

• Current valid drivers license with three (3) years clean driving record. Motor Vehicle Report (MVR) will be requested.
• Must meet Companys clean driver eligibility requirements.
• Current valid Commercial Drivers License Class B with an air brake endorsement is required. (May be obtained through Company training course.)
• Must be certified as physically qualified through a Department of Transportation (DOT) physical and drug screen.
• You will also be entered into our random drug testing program.
• Minimum age of 21 is required for your CDL.
• Must pass a pre-employment background check.
• Dedicated to delivering excellent customer service to all guests coworkers and vendors.
• Must be eligible to work in the United States. Holland America-Princess is unable to

KNOWLEDGE SKILLS & ABILITIES

• Proficiency in the use of computer business applications.
• Ability to prioritize work meet deadlines maintain an attention to detail multitask provide excellent customer service while working in a team or group environment.
• Ability to communicate clearly verbally and written with customers employees and management.
• Ability to organize work meet deadlines maintain attention to detail and accuracy supervise and manage staff.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
  Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin disability or protected veteran status.

Required Experience:

Manager