Quality Manager

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.

Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking an experienced Quality Manager to support a federal civilian agency in Washington, DC. This is a Hybrid position.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits, and tuition reimbursement.

This role serves as the organizationally independent quality assurance authority for the engagement, responsible for executing the Government-furnished Quality Control Plan (QCP), managing the Contractor's proposed Quality Assurance Surveillance Plan (QASP), and providing the Government with transparent, evidenced, and independently verified performance data across all objectives and all capability areas.

The Quality Manager is a cross-cutting role that operates independently of all capability area delivery leads—Snowflake data platform, enterprise data catalog and governance, Section 508 accessibility, Atlassian toolchain, and ServiceNow enterprise service management—ensuring that quality surveillance, threshold monitoring, defect reporting, and corrective action oversight activities are conducted with full objectivity and accountability directly to the Contracting Officer's Representative (COR).

The ideal candidate is a seasoned quality management professional with a demonstrated record of establishing and operating independent quality assurance programs on large, multi-capability federal IT services engagements, executing Government-furnished quality control plans with rigor and discipline, producing evidenced performance data that withstands Government surveillance scrutiny, and driving measurable process improvement outcomes across diverse technical delivery teams.

This position requires the ability to obtain and maintain a government background investigation, PIV/HSPD-12 credentialing, and IAL2 identity assurance with all required system access authorizations completed within 15 calendar days of contract award. Work will be performed at the client's facility or COR-approved remote locations during Eastern Time core business hours.

The Quality Manager is responsible for the independent execution of the Government-furnished Quality Control Plan (QCP) and the management of the Contractor's accepted Quality Assurance Surveillance Plan (QASP) across all objectives and all capability areas of the engagement. This individual owns the integrity of all performance data reported to the Government, maintains the program's deficiency log, oversees corrective action plan development and effectiveness verification, and ensures that all QCP controls are executed consistently, completely, and with retained evidence across every capability area throughout the performance.

Organizationally independent of all capability area delivery leads, the Quality Manager reports quality status and performance findings directly to the program's senior leadership and the Government COR, ensuring that quality surveillance findings are reported accurately and without delivery pressure bias. This individual serves as the primary contractor quality interface to the COR and is accountable for ensuring that every threshold defined in the accepted QASP is monitored, measured, reported, and escalated in accordance with contractual requirements.

Principal Responsibilities Will Include But Are Not Limited To

Quality Control Plan Execution

• Own and execute the Government-furnished Quality Control Plan (QCP), ensuring all controls are implemented, executed, and documented across all five capability areas from the first day of contract performance, so that objective quality surveillance begins in the first full month of performance.
• Develop and maintain a comprehensive QCP execution schedule documenting the inspection points, checklists, sampling activities, peer review gates, pre-release testing gates, and evidence collection requirements for each QCP control across each capability area, ensuring all controls are executed at the correct frequency and scope defined.
• Conduct independent quality inspections at all defined QCP inspection points across capability areas, including configuration and change-control verification inspections for Snowflake, Atlassian, and ServiceNow platform changes, peer review gate compliance verification, automated and manual Section 508 testing gate compliance verification, and acceptance criteria application verification before any deliverable is presented to the Government.
• Maintain complete, organized, and auditable QCP execution records for every inspection, checklist completion, sampling activity, and peer review gate review conducted throughout the base period, ensuring all retained evidence is accessible for Government surveillance at any time.
• Verify that capability area delivery teams are applying the acceptance criteria defined in the QCP before presenting any deliverable to the Government, and that no deliverable advances to Government submission without documented QCP compliance evidence.
• Conduct sampling-based quality reviews of capability area work products—including configuration changes, platform releases, analytics deliverables, governance documentation, accessibility test results, and program management reports—ensuring sampled outputs conform to QCP standards and that non-conformances are documented, escalated, and corrected.
• Ensure the Contractor does not substitute its own quality plan for the Government-furnished QCP, and that any proposed deviation from a QCP control is formally identified and submitted to the Contracting Officer for approval before any deviation occurs.

QASP Management & Performance Surveillance

• Own and manage the Contractor's accepted Quality Assurance Surveillance Plan (QASP), ensuring every performance standard, threshold, surveillance method, sampling size, frequency, data source, and reporting format defined in the accepted QASP is implemented and executed consistently throughout the base period.
• Develop and maintain a comprehensive QASP execution calendar documenting the surveillance method, sampling approach, measurement frequency, data collection source, and reporting cadence for every performance objective and every QCP control in the accepted QASP, ensuring surveillance activities are conducted on schedule without gaps.
• Collect, validate, and reconcile performance data from capability area delivery teams against each threshold defined in the accepted QASP, including platform availability metrics, mean time to resolve data, sprint and release commitment completion rates, catalog and governance coverage metrics, Section 508 defect closure rates, labor utilization reconciliation data, and staffing and onboarding compliance status.
• Independently validate QASP performance data submissions from capability area teams against source data—including platform monitoring logs, ITSM tool records, sprint board data, catalog coverage reports, accessibility test evidence repositories—ensuring reported performance accurately reflects actual operational outcomes and is not subject to reporting manipulation.
• Identify and document any discrepancy between reported performance data and source data validation findings, escalating data integrity issues to program leadership and the COR with supporting evidence within two business days of detection.
• Maintain trend data for every QASP threshold, presenting trend analysis alongside monthly threshold status reporting to enable Government stakeholders to identify performance trajectory risks before thresholds are breached.
• Ensure the QASP is not revised unilaterally, and that any proposed revision to an accepted QASP threshold or surveillance methodology is submitted to the COR for concurrence at least 10 calendar days before the proposed change takes effect.

Monthly Performance Reporting

• Produce and deliver the monthly status and performance report for the engagement, integrating performance data from all capability areas and the program management cross-cutting objective into a single, coherent, and Government-ready performance report that addresses every threshold in the accepted QASP with trend data, evidence citations, and forward-looking risk flags.
• Ensure the monthly status and performance report is accurate, complete, Section 508 conformant, and submitted to the Government on time in accordance with the contractual reporting cadence, and that all performance data reported in the monthly report is independently validated against source data prior to submission.
• Produce and deliver the monthly labor utilization report, reconciling reported labor hours for all personnel across all capability areas, identifying any utilization variances, and providing explanatory narrative and corrective action plans for variances exceeding defined thresholds.
• Maintain the program's staffing and onboarding compliance tracking data, reporting PIV/HSPD-12 and IAL2 onboarding completion status for all personnel monthly and flagging any onboarding delays or gaps that affect the program's ability to sustain performance commitments.
• Coordinate with the Senior Accessibility (508) Engineer to produce and deliver the quarterly Section 508 conformance report with comprehensive test evidence, ensuring the report meets the format, content, and evidence retention requirements defined in the accepted QASP.

Deficiency Log Management

• Own and maintain the program's deficiency log, recording every identified quality deficiency, threshold breach, non-conforming deliverable, and recurring defect with the following required data elements: root cause, corrective action assigned, corrective action owner, due date, effectiveness verification date, and closure evidence.
• Escalate every missed threshold and every identified quality deficiency to the COR within two business days of detection, providing a deficiency notification that includes the affected objective, affected capability area, threshold or standard breached, detection date, preliminary root cause assessment, and planned corrective action timeline.
• Oversee and track the development of corrective action plans for every threshold breach and recurring defect, ensuring root‑cause analyses and corrective action plans are completed within five business days of any identified threshold breach and that plans are submitted to the COR for review.
• Verify corrective action effectiveness in the reporting period following corrective action implementation, documenting whether the implemented corrective actions have resolved the root cause and restored performance to threshold conformance, and reporting effectiveness verification outcomes in the monthly status and performance report.
• Track process improvement commitments across all capability areas, ensuring at least two documented process improvements per capability area are identified, implemented, and evidenced during the base period as required by the contract, and reporting process improvement status monthly.

Independent Quality Inspection Activities

• Conduct independent, unannounced quality inspections of capability area work products, platform configurations, change control records, and deliverable preparation activities at the Quality Manager's discretion throughout the base period, maintaining the independence and credibility of quality surveillance by not relying solely on capability area self-reporting.
• Conduct independent peer review compliance audits for Snowflake platform change documentation, Atlassian toolchain release documentation, ServiceNow release and change documentation, analytics product release documentation, governance deliverable documentation, and Section 508 testing evidence packages, verifying that peer review gates were executed as required by QCP controls before outputs were advanced.
• Conduct independent pre-release testing gate compliance inspections for designated capability area releases, verifying that automated testing, manual testing, Section 508 testing, and acceptance criteria application were completed with retained evidence before releases were promoted to production.
• Conduct independent configuration baseline verification inspections for Snowflake, Atlassian, and ServiceNow platform configurations on a sampling basis, verifying that configuration change control records accurately reflect the current configuration state and that unauthorized configuration changes are identified and documented.
• Document all independent inspection findings in the deficiency log and QCP execution records, and report findings to program leadership and the COR in the monthly status and performance report, distinguishing between findings from capability area self-reporting and findings from independent Quality Manager inspections.

Cross-Capability-Area Quality Governance

• Facilitate recurring quality governance touchpoints with capability area delivery leads, including monthly quality review meetings that address deficiency log status, corrective action progress, threshold trend data, upcoming high-risk release activities, and process improvement initiative status.
• Provide quality governance oversight for the program's onboarding and staffing continuity activities under Objective 6, verifying that PIV/HSPD-12 and IAL2 onboarding is progressing on schedule for all personnel and that key‑personnel substitutions are processed with COR concurrence prior to execution.
• Review all Government-bound deliverables—including the Project Management Plan, monthly status and performance reports, quarterly Section 508 conformance reports, platform release documentation, and labor utilization reports—for QCP and QASP compliance before submission, ensuring all deliverables meet acceptance criteria and are Section 508 conformant.
• Maintain awareness of capability area release cadences, sprint commitments, and major platform change activities, scheduling independent quality inspection activities to provide meaningful pre-release and post-release quality coverage without creating delivery bottlenecks for capability area teams.
• Serve as the escalation point for capability area quality concerns raised by any program staff member, ensuring quality issues are formally documented, investigated, and resolved through the deficiency log process rather than informally managed within capability area teams.

Government Interface & Surveillance Support

• Serve as the primary contractor quality interface to the COR, responding promptly and transparently to all COR quality inquiries, surveillance requests, and data validation requests, and providing requested source data, evidence packages, and inspection records within the timeframe specified by the COR.
• Support the Government's right to conduct its own surveillance at any time by ensuring all QCP execution records, QASP performance data, deficiency log entries, test evidence repositories, and source data are organized, accessible, and available for immediate Government review throughout the base period.
• Support the Government's right to validate any QASP data submission at the source by facilitating COR access to platform monitoring dashboards, ITSM tool records, sprint board data, catalog coverage reports, accessibility test evidence, and labor tracking records as requested.
• Respond to Government direction to conduct additional surveillance where reported data proves unreliable, implementing the directed surveillance methodology and reporting findings to the COR within the timeframe specified.
• Prepare and deliver quality-focused briefings and executive summaries for COR review meetings, program management reviews, and other Government-facing forums, presenting performance trend data, deficiency log status, corrective action outcomes, and process improvement evidence in a clear, concise, and evidence-supported format.

Quality Program Administration

• Develop and maintain all quality program documentation, including the QCP execution schedule, QASP surveillance calendar, inspection checklists, sampling plans, evidence retention procedures, deficiency log management procedures, corrective action plan templates, and reporting templates, ensuring all quality program artifacts are current, accessible, and aligned to contractual requirements.
• Maintain the quality program's evidence retention repository, ensuring all QCP execution records, QASP performance data, independent inspection findings, corrective action records, and deliverable acceptance evidence are organized, version-controlled, and retained for the full base period and for any post-performance audit period required by the contract.
• Develop and deliver quality program orientation for all program personnel at onboarding, ensuring every team member understands their individual quality responsibilities under the QCP, the program's defect reporting procedures, peer review gate requirements, and the consequences of non-compliance with QCP controls.
• Monitor the quality program's own effectiveness continuously, identifying and implementing improvements to inspection methodologies, evidence collection procedures, reporting formats, and surveillance coverage that enhance the program's ability to detect and prevent quality issues before they result in threshold breaches or non-conforming deliverables.

Required

Education and Experience:

• Bachelor's degree in Quality Management, Information Technology, Computer Science, Business Administration, Systems Engineering, or a related field from an accredited college or university. Equivalent combination of education and directly relevant work experience may be considered in lieu of a degree.
• Minimum of 7 years of progressive experience in quality assurance, quality management, or IT services quality program management, with at least 4 years of dedicated experience managing independent quality assurance programs on federal IT services contracts of comparable scope and complexity.
• Demonstrated experience executing Government-furnished Quality Control Plans (QCPs) on federal IT services contracts, including documented inspection point execution, sampling-based quality reviews, peer review gate compliance verification, and evidence-based reporting to Government CORs.
• Demonstrated experience developing, managing, and reporting against Quality Assurance Surveillance Plans (QASPs) on federal IT services contracts, including threshold monitoring, source data validation, trend reporting, and corrective action oversight.
• Demonstrated experience managing deficiency logs, producing root-cause analyses, overseeing corrective action plan development, and verifying corrective action effectiveness in a federal IT contracting environment.
• Experience producing monthly status and performance reports for federal IT contracts, including integration of multi-capability-area performance data, threshold trend analysis, and evidence citation.
• Ability to obtain and maintain a government background investigation, PIV/HSPD-12 credentialing, and IAL2 identity assurance with all required access authorizations completed within 15 calendar days of contract award.

Preferred

• Prior experience serving as the Quality Manager or Quality Assurance lead on a federal digital workplace, enterprise IT services, or platform engineering contract with a comparable multi-capability-area structure and Government-furnished QCP requirement.
• Experience providing independent quality oversight across multiple concurrent technology platforms in a single engagement, including enterprise service management platforms, collaboration toolchains, data platform environments, and accessibility conformance programs.
• Familiarity with FAR Part 12 commercial services inspection and acceptance requirements, including FAR 52.212-4(a) and its application to nonconforming services correction and replacement obligations.
• Experience with labor utilization reconciliation reporting on firm-fixed-price, labor-only federal IT services contracts.

Required Skills And Competencies

• Expert knowledge of federal IT services quality assurance principles and practices, including QCP execution, QASP development and management, sampling-based quality surveillance, performance threshold monitoring, deficiency log management, and corrective action oversight in a federal contracting environment.
• Demonstrated organizational independence discipline the proven ability to conduct and report quality findings objectively and accurately without bias toward delivery team performance interests, and to maintain that independence under delivery schedule pressure.
• Strong proficiency with QASP performance data collection, source data validation, and trend analysis methodologies, including the ability to independently verify reported performance data against platform monitoring logs, ITSM tool records, sprint board data, and other primary data sources.
• Experience managing deficiency logs at enterprise scale, including root cause analysis facilitation, corrective action plan development oversight, effectiveness verification, and process improvement tracking across multiple concurrent capability areas.
• Strong written communication skills with the demonstrated ability to produce clear, accurate, evidence-supported, and