Accounts Receivable Collections Specialist

Job Description

Job Description

The Accounts Receivable / Collections Clerk is responsible for managing customer accounts, ensuring timely receipt of payments, and maintaining accurate financial records. This role focuses on monitoring outstanding debts, resolving billing issues, and implementing effective collection strategies to optimize cash flow and reduce financial risk.

Key Responsibilities:

• Monitor customer accounts to identify outstanding or delinquent balances.
• Review historical data for each debt or invoice to verify accuracy and determine collection approach.
• Contact clients via phone, email, or written communication regarding overdue payments.
• Follow up consistently to encourage timely payment and resolve any barriers to collection.
• Take appropriate actions and negotiate payment plans when necessary.
• Research and resolve billing discrepancies and customer credit concerns.
• Work closely with internal teams to correct errors and provide supporting documentation to customers.
• Record incoming payments and update customer account status promptly and accurately.
• Maintain detailed notes on collection efforts, customer communications, disputes, and resolutions.
• Prepare regular reports on collection activity, aging accounts, and overall AR status.
• Track AR metrics to identify trends and recommend improvements to increase cash inflow and reduce collection costs.
• Support efforts to streamline the payment process and strengthen collections strategies.
• Focus on maximizing cash inflows by proactively managing accounts and reducing overdue balances.
• Ensure efficient and cost-effective collection practices aligned with company policies.

Qualifications:

• 3-5 years of previous experience in Accounts Receivable, Collections, or related financial role within commercial or industrial services industries required.
• Ability to build and maintain reports in excel. Ability to use excel to extract data.
• Strong communication skills and professional customer service approach.
• High attention to detail with excellent organizational and record-keeping abilities.
• Ability to analyze financial data and resolve discrepancies.
• Proficiency in accounting software, spreadsheets, and general office applications.

Experience:

• Accounts receivable: 2 years (Required)
• Collections: 3 year (Required)
• Microsoft Excel: 3 years (Required)