Housekeeping Supervisor

Job Description

Job Description

Hotel Name: The Bostonian Hotel Boston

Location: Onsite – Boston, MA

Hourly: $30.00 - $33.00

Join the Team at The Bostonian

At The Bostonian, hospitality is more than a service—it’s an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America’s most iconic cities.

About The Bostonian

Situated in Boston’s historic North End—steps from Faneuil Hall, Quincy Market, and the Freedom Trail—The Bostonian offers a distinctive full-service hotel experience in one of the city’s most vibrant and culturally rich neighborhoods.

With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events. Surrounded by some of the city’s most celebrated dining, history, and attractions, The Bostonian provides guests with an authentic Boston experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams."

As our Housekeeping Supervisor , you will play a key role in maintaining the cleanliness, presentation, and overall guest experience of the hotel. You will support daily housekeeping operations, ensure service standards are consistently met, and help foster a collaborative, efficient, and engaged team environment.

This role is ideal for someone with a strong passion for hospitality, excellent attention to detail, and the ability to lead with accountability in a fast-paced environment. Experience working in a union hotel environment is highly preferred.

You will lead day-to-day housekeeping operations, support team performance, and ensure cleanliness and service standards are consistently delivered. You’ll serve as a key link between management and frontline team members—driving accountability, engagement, and operational excellence.

• Supervise daily housekeeping operations, including room assignments, inspections, and productivity tracking
• Ensure guest rooms, public areas, and back-of-house spaces consistently meet cleanliness and brand standards
• Monitor staffing levels and workflow to support efficient operations and timely room readiness
• Identify opportunities to improve efficiency, quality, and service delivery

• Help deliver exceptional guest experiences by maintaining a clean, welcoming, and comfortable environment
• Respond promptly to guest requests, concerns, and service recovery needs
• Ensure housekeeping standards support overall guest satisfaction and brand expectations

• Supervise, coach, and support Room Attendants, Housepersons, and housekeeping employees
• Provide ongoing training, guidance, and performance feedback
• Promote teamwork, accountability, and a positive work environment
• Collaborate closely with Front Office, Engineering, and other departments to support hotel operations

• Support daily operations in accordance with applicable collective bargaining agreements, work rules, and labor practices
• Maintain positive working relationships with union employees and representatives
• Ensure scheduling, assignments, breaks, and work practices align with union requirements and company policies

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

• Proven supervisory or leadership experience in housekeeping, hospitality, or a related service environment
• Ability to drive team performance, accountability, and employee engagement in a fast-paced setting
• Strong problem-solving, decision-making, and conflict resolution skills
• Ability to effectively prioritize tasks, manage workflow, and maintain operational standards under pressure
• Demonstrated ability to lead by example while fostering a positive and productive team culture

• Minimum 2–3 years of housekeeping experience , with prior supervisory experience preferred
• Union hotel experience strongly preferred , including familiarity with collective bargaining agreements and union work rules
• Strong knowledge of housekeeping operations, cleaning procedures, inspection standards, and productivity expectations
• Experience with housekeeping systems, room assignment tools, or hotel property management systems is a plus
• Ability to train, coach, and develop team members to meet service and quality standards
• Bilingual skills are a plus, depending on operational needs

• High school diploma or equivalent required

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)
• Benefits eligibility and offerings are subject to plan terms and company policy.

At Millennium Hotels & Resorts , you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences .

Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.