Telecommunications Operator

Telecommunications Operator (PBX Operator Telecom)The PBX Operator Telecom serves as the primary communication hub for USC Keck Medicine, USC Norris Cancer Hospital, and USC academic medical centers. The role is responsible for:Answering and directing high-volume inbound calls (75+ calls/day)Managing after-hours provider callsHandling hospital paging and emergency communication codesRouting calls and messages to appropriate medical personnelSending communications through phone, paging, text, email, and messaging systemsResponding to general inquiries and escalating clinical questions appropriatelyThis is a highly customer-facing role requiring exceptional verbal communication and professional phone etiquette.Key Responsibilities:Answer, screen, and direct inbound and outbound telephone callsOperate call management and communication systemsProcess electronic messages and web-based communicationsManage hospital paging requests and emergency notificationsContact providers and medical personnel using various communication toolsAccurately document and relay messagesMaintain professionalism when assisting patients, providers, and staffHandle high call volumes while maintaining service qualityRequired Skills & Experience Must Have:Customer service and/or call center experienceStrong verbal communication skillsActive listening and professional phone etiquetteAbility to manage multiple systems/screens simultaneouslyExperience handling high-volume callsStrong organizational and multitasking abilitiesAbility to remain calm while assisting upset or difficult callersPreferred:Experience using: EMR (Electronic Medical Record) systems, AMS messaging systems, Healthcare communication platformsHealthcare, hospital, or medical office experienceWork Schedule & Shift Requirements Important Scheduling Requirement:Candidates must be available to work any shift, including:Sunday through SaturdayDay, evening, weekend, and holiday shiftsRotating schedules24/7 operational coverageThis is a critical requirement and should be thoroughly discussed with candidates before submission.Training Schedule Week 1 Systems Training:Monday-Friday 8:00 AM - 4:30 PMTypical Shift Hours:Shift start times may vary between 7:00 AM and 11:00 PMMost common schedules: 8:30 AM - 5:00 PM, 11:00 AM - 7:30 PMWeekend employees receive two days off during the week.Work Locations:Training Location: 2011 N. Soto Street, Los Angeles, CA 90033Assignment Locations: Keck Hospital, 1500 San Pablo Street, Los Angeles, CA 90033USC Norris Cancer Hospital, 1441 Eastlake Avenue, Los Angeles, CA 90033 Parking pass provided.Interview Process:First Video/Teams InterviewSecond Video/Teams InterviewDress Code: Business Casual