Telecommunications Operator

Artech Information Systems LLC

Position Details:
Job Posting: Telecommunications Operator (PBX Operator Telecom)
Job Posting ID: USCAJP00017636
Client: USC Keck Medicine / USC Norris Cancer Hospital
Duration: Potential FTE role, 13 Weeks Contract-to-Hire (CTH)
Pay Rate: $18.99/hr. on W2
Work Arrangement: 100% Onsite (No Remote Option)

Job Description: The PBX Operator Telecom serves as the primary communication hub for USC Keck Medicine, USC Norris Cancer Hospital, and USC academic medical centers.
The role is responsible for:

Answering and directing high-volume inbound calls (75+ calls/day)
Managing after-hours provider calls
Handling hospital paging and emergency communication codes
Routing calls and messages to appropriate medical personnel
Sending communications through phone, paging, text, email, and messaging systems
Responding to general inquiries and escalating clinical questions appropriately

This is a highly customer-facing role requiring exceptional verbal communication and professional phone etiquette.

Key Responsibilities

Answer, screen, and direct inbound and outbound telephone calls
Operate call management and communication systems
Process electronic messages and web-based communications
Manage hospital paging requests and emergency notifications
Contact providers and medical personnel using various communication tools
Accurately document and relay messages
Maintain professionalism when assisting patients, providers, and staff
Handle high call volumes while maintaining service quality

Required Skills & Experience
Must Have

Customer service and/or call center experience
Strong verbal communication skills
Active listening and professional phone etiquette
Ability to manage multiple systems/screens simultaneously
Experience handling high-volume calls
Strong organizational and multitasking abilities
Ability to remain calm while assisting upset or difficult callers

Preferred

Experience using:
- EMR (Electronic Medical Record) systems
- AMS messaging systems
- Healthcare communication platforms
Healthcare, hospital, or medical office experience

Work Schedule & Shift Requirements
Important Scheduling Requirement
Candidates must be available to work any shift , including:

Sunday through Saturday
Day, evening, weekend, and holiday shifts
Rotating schedules
24/7 operational coverage

This is a critical requirement and should be thoroughly discussed with candidates before submission.
Training Schedule
Week 1 Systems Training

Monday-Friday
8:00 AM - 4:30 PM

Typical Shift Hours
Shift start times may vary between:

7:00 AM and 11:00 PM

Most common schedules:

8:30 AM - 5:00 PM
11:00 AM - 7:30 PM

Weekend employees receive two days off during the week.

Work Locations:
Training Location: 2011 N. Soto Street, Los Angeles, CA 90033
Assignment Locations:
Keck Hospital, 1500 San Pablo Street, Los Angeles, CA 90033
USC Norris Cancer Hospital, 1441 Eastlake Avenue, Los Angeles, CA 90033
Parking pass provided.

Interview Process

First Video/Teams Interview
Second Video/Teams Interview

Dress Code: Business Casual

Regards,
Adarsh Singh
Sr. Technical Recruiter

Cell: View phone number on click.appcast.io
Email: View email address on click.appcast.io
LinkedIn: linkedin.com/in/adarsh-singh-71ba1b1b9
360 Mt. Kemble Avenue, Suite 2000, Morristown, NJ 07960
Website:

Apply

Vacancy posted 2 days ago

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