Quoting Specialist

Position Overview

The Quoting Specialist is responsible for preparing and managing accurate and competitive quotations for customers based on their requirements. This role involves collaborating with various departments such as sales, procurement, and operations to ensure timely and effective delivery of quotes. The Quoting Specialist plays a critical role in supporting the sales process and contributing to customer satisfaction and company profitability.

This position will be located at Plant 2 for Wanzl North America (WNA) in Newton, NC.

Company and Opportunity Overview

WNA's vision is to be a leading entrepreneurial player in terms of market share, agility, and game-changing solutions. WNA is a solution provider, creating value along the supply chain of our customers, from online purchase to their customers.

WNA is headquartered in the Charlotte Metro Area, North Carolina. With around 500 employees and ~$200M of sales, WNA focuses on the retail and distribution market segments with marquee customers such as Walmart, Amazon, and the majority of large grocers and retailers.

In addition to being the largest manufacturer of shopping carts in North America, WNA has three additional main product segments as well as a Service business, providing turnkey solutions for customer guidance (Access Systems), Shelving & Fixtures, and Material Handling products.

Access Solutions provides sophisticated customer guidance and loss prevention systems for major retailers. With German-engineered products and a strong installed base, this segment focuses on protecting existing market share while expanding into adjacent opportunities in smart retail, autonomous store technology, and digital integration.

Additionally, WNA offers a range of digital solutions integrated into our products, including advanced shopping cart containment systems, smart exit gate technology, and innovations for autonomous and semi-autonomous retail stores. We are continuously expanding and enhancing our digital offerings to meet evolving customer needs and drive industry advancement.

WNA is part of the Wanzl Group, headquartered in Germany, and has 12 plants in 8 countries, providing comprehensive, solutions-driven service and expert knowledge of local markets for customers across the globe through their 360° service.

Duties and Responsibilities :

• Prepare Accurate Quotes:
  • Analyze customer requirements and specifications to develop detailed and accurate quotes.
  • Utilize pricing models and cost estimation techniques to ensure competitiveness and profitability.
  • Consider factors such as materials, labor, delivery timelines, and other relevant costs in quote preparation.
• Collaborate with Cross-Functional Teams:
  • Work closely with the sales team to understand customer needs and tailor quotes accordingly.
  • Coordinate with procurement and supply chain departments to obtain accurate cost information.
  • Liaise with production and operations teams to verify feasibility and delivery schedules.
• Maintain Documentation and Records:
  • Ensure all quotes are documented properly and stored in the company's database/system.
  • Update and maintain pricing databases and templates regularly.
  • Track and follow up on submitted quotes, updating status as needed.
• Analyze and Review Pricing Strategies:
  • Monitor market trends and competitor pricing to adjust strategies accordingly.
  • Provide insights and recommendations to improve pricing models and quotation processes.
  • Participate in regular reviews to assess quote success rates and identify areas for improvement.
• Ensure Compliance and Accuracy:
  • Verify that all quotes comply with company policies, industry standards, and legal regulations.
  • Double-check all calculations and details to minimize errors and discrepancies.
  • Respond promptly to customer inquiries and revisions related to quotations.
• Support Continuous Improvement:
  • Identify opportunities to streamline and enhance the quoting process.
  • Participate in training sessions and workshops to stay updated on best practices and industry developments.
  • Contribute to the development and implementation of new tools and systems for quote management.

Required Skills and Experience:

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field preferred.
• Minimum of 3 years of experience in quoting, pricing analysis, sales support, or a similar role.
• Experience in retail solutions is preferred.
• Strong analytical and numerical skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite, especially Excel; experience with CRM and ERP systems is a plus.
• Ability to work under pressure and meet tight deadlines.
• Strong organizational and time-management skills.
• Problem-solving aptitude and ability to make informed decisions.
• Understanding of cost estimation and pricing strategies.
• Familiarity with market research and data analysis.
• High level of integrity and professionalism.