Manager On Duty - West Portal

Job Description

Job Description

Spangler’s Market is growing! Our newest location in the  West Portal neighborhood of San Francisco is seeking an experienced, dependable, and team-oriented  Manager on Duty (MOD)  to help lead daily store operations.

We are hiring for 1 full-time position (30 hours or more/week), and a candidate with flexible availability, including weekdays, weekends, and holidays, is preferred.

The ideal candidate will play a key leadership role, supporting front-line staff, ensuring an exceptional customer experience, and fostering a positive, collaborative workplace culture. This position serves as a bridge between departments, customers, and upper management, ensuring smooth communication and efficient operations throughout the store. Prior experience in buying and receiving is preferred.

The individual will lead by example, uphold our store values, and support both team morale and operational success.

As a long-standing, community-focused grocery store,  Spangler’s Market is known for offering high-quality products and personalized service. If you take pride in leadership, enjoy mentoring others, and want to be part of a local business with heart and purpose, we’d love to hear from you!

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Job Title:  Manager on Duty (MOD)

FLSA Status:  Non-Exempt

Department:  Management

Location: 186 W Portal Ave, San Francisco, CA 94127

Pay Range : $22.50- $27.00 per Hour, Based on Experience

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ESSENTIAL DUTIES & RESPONSIBILITIES:

• Engages the customer in a friendly manner, shares product information, and assists in locating products throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience
• Guides the work of others, ensures staff complete daily opening/closing checklists, plans and assigns work to ensure quality standards are met, trains staff, and oversees their productivity as directed by Management
• Ensures each department follows cash handling, register, and return procedures
• Processes returns per policy and assists cashiers with complex returns
• Makes notes of any unusual transactions for management
• Performs all functions of opening or closing the store, including counting the safe, preparing drawers, pulling daily reports, performing loans, cash drops, and exchanges. Maintains cashier bank per department policy, monitors cash flow
• Maintains awareness of current ads, promotions, holidays and events
• Demonstrates familiarity with products throughout the store, with a willingness to continue learning.
• Notifies Management of any situations relating to customer service, safety, productivity, security, or any other situation that may adversely affect the store.
• Rings up and bags customer purchases, performs carry-outs.
• Coordinates front-end coverage; runs line chart, ensuring that all front-end staff receive breaks and lunches. Ensures consistent service levels and calls for back-up as needed
• Assists with ordering duties assigned by management, including placing orders, breaking down loads, ensuring items are properly faced with proper sales tags, and notifying management if tags are needed or if an item needs to be entered into the system
• Trains new hires and retrains established staff to meet corporate standards
• Handles damaged and spoiled product according to company policy
• Maintains cleanliness, organization, and rotation of all areas, products, and supplies
• Resolves issues of items not scanning properly, inputs items into POS, or notifies management of complex issues with products, prints labels, pulls items for credits
• Assists with financial duties, including scanning and organizing invoices
• Works to be cross-trained in all departments to be able to step in for call-outs
• Maintains accountability while the GM or AGM is not in the store, responds to customer and employee issues, and works diligently to protect the store and ensure the store runs effectively. If an issue does arise, MOD should follow established procedures and report all issues to management or ownership.

ADDITIONAL EXPECTATIONS:

• Contributes to a positive and supportive work environment
• Demonstrates an adaptable and flexible work style, shifting tasks as priorities and circumstances change
• Demonstrates ability to multitask and manage own time
• Adjusts priorities, productivity, efficiency, and speed based on the needs and conditions of the department
• Self-motivated and able to work independently, as well as cooperatively within a team
• Gives and receives feedback in a constructive manner
• Responds to feedback in order to improve performance
• Understands and follows through on verbal and written directions
• Speaks up
• Shares ideas and feedback that contribute to the success of the store and the company
• Conserves company resources. Works in a manner consistent with the company's Vision, Mission, and Values, and sustainability program
• Observes all company rules and policies
• Performs other duties and tasks as assigned
• Attends staff meetings
• Ability to lift, push, or pull up to 50 pounds

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QUALIFICATIONS:

• Minimum of 2+ years of experience in grocery (or similar retail) operations
• Prior experience in buying and receiving is preferred.
• Strong interpersonal and communication skills with a collaborative, hands-on leadership style
• Commitment to community values and creating a supportive work environment
• Availability to work evenings, weekends, and holidays as needed
• Familiarity with POS or inventory systems

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BENEFITS:

• Part-time employees are eligible for Paid Sick Leave and Employee Discount.

Job Type: Part-time

Benefits:

• Employee discount
• Paid training

People with a criminal record are encouraged to apply