Front Office Associate

JOB SUMMARY

The Front Desk Associate supports high-quality, patient-centered care in a medical home setting, focusing on disease prevention under the guidance of the Front Office Supervisor. Responsibilities include verifying patient identity and insurance, collecting intake forms and visit reasons, updating the EMR, and preparing necessary documents. By ensuring accurate data entry, referrals, and documentation, the receptionist upholds patient care standards and complies with confidentiality and quality policies.

DUTIES AND RESPONSIBILITIES

Always maintain a courteous and professional demeanor; greet individuals and patients as they enter and exit the clinic Check in all patients; verify patient identity, medical insurance, and determine eligibility for Sliding Fee Scale Verify patient identity and insurance eligibility for each visit by obtaining photocopies of driver’s licenses, insurance cards, documentation for the Sliding Fee Scale Remind patients of upcoming appointments, follow-up visits, and referrals as applicable Always maintain patient confidentiality Update Electronic Medical Record system as needed (scheduling/rescheduling appointments, collecting and recording patient co-pays, checking billing notes, collecting fees for service, updating insurance information, entering patient registration information, etc.) Provide accurate and detailed phone messages to providers and staff Obtain patient consent/signature(s) when necessary Screen all phone calls that come in and manage the flow of the front desk (answering patient questions, scanning/faxing/photocopying documents as required) Collect patient payments at the time of each visit; post patient payments in eCW daily Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures; comply with legal regulations Ensure front office and clinic policies and procedures (as applicable) are always followed Update job knowledge by participating in educational opportunities; reading professional publications Attend and actively participate in staff meetings Perform all other duties as assigned

OTHER DUTIES

Promote and demonstrate Hope values of Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy Always maintain a courteous and professional demeanor Always maintain the confidentiality of Hope Christian Health Center finances and patient-related information Perform all other duties as assigned Uphold compliance with HIPAA and protect patient information Ensure compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements Actively participate in and support quality improvement activities and the clinical practice team efforts emphasizing the importance of the individual patient and putting the patient’s needs first

REQUIREMENTS

QUALIFICATIONS

Fluency in English and Spanish – required

EDUCATION REQUIRED

High School Diploma or equivalent – required At least 2 (two) years of front desk experience (including scheduling and insurance verification) in a medical clinic or facility – preferred

KEY COMPETENCIES FOR SUCCESS

Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit Knowledge of CPT and ICD-10-CM coding Fluent in English and Spanish Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.) Outstanding ability to build interpersonal relationships at all levels Excellent communication skills, both written and verbal Demonstrated passion for community health care Proven leadership, team building, and organizational skills Proven ability to maintain integrity in a fast-paced and high-demand environment Proven ability to manage performance goals Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations

TYPICAL PHYSICAL DEMANDS

Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Good reading eyesight and vision for close work. Ability to communicate by speaking and hearing in person or on the phone. Ability to travel to various locations. #J-18808-Ljbffr Hopehealthvegas