CWR-Customer Service Rep I

CWR-Customer Service Rep I

Our client, a leading organization in the logistics and customer service industry, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support Department supporting the customer service operations. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to work well under pressure, which will align successfully in the organization.

Location: Logan Township, NJ

Pay Range:

Shift: Open availability for 8-hour shifts; Sunday will always be closed, but day off during the week could change if needed to support operations.

What's the Job?

• Assist customers and business partners via telephone and email to ensure excellent service delivery
• Handle customer complaints in a calm, professional manner to resolve issues effectively
• Diagnose, assess, and resolve problems or issues related to delivery and service
• Monitor progress of delivery routes to ensure timely and accurate deliveries
• Scan haul-away pods and verify stamps, process changes or cancellations to delivery orders

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
• High school diploma or equivalent
• 1-year related experience, preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills

What's in it for me?

• Supportive team environment motivated by fast-paced innovation
• Opportunities for career advancement within the organization
• Engaging work that makes a real difference for customers
• Work in a dynamic and inclusive workplace
• Continuous learning and development opportunities

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.