Medical Receptionist

Job Description

Job Description

Express Employment Professionals has partnered with a well-established, patient-centered specialty healthcare organization in the Austin area that is seeking an experienced Medical Receptionist to join their team.

This is a full-time, in-office opportunity for someone who enjoys working directly with patients and is comfortable in a busy medical office environment. The ideal candidate will be professional, personable, organized, and experienced with medical front-office responsibilities.

Schedule: Monday–Friday, 8:00 AM–4:30 PM
Pay: $24.00/hour
Location: Westlake/Bee Cave area of Austin
Position: Full-time, On-site

Responsibilities

• Greet patients and visitors and provide a welcoming, professional first impression
• Answer and route incoming phone calls
• Schedule, confirm, and reschedule patient appointments
• Assist with patient check-in and check-out and maintain efficient patient flow
• Verify and update patient demographic and insurance information
• Collect patient payments and copays as needed
• Maintain accurate patient documentation and confidential records
• Communicate with patients regarding appointments, delays, and general questions
• Coordinate with internal teams regarding patient balances and insurance information
• Prepare paperwork, documentation, and incoming/outgoing mail
• Maintain an organized reception and waiting area
• Assist with basic patient rooming and vitals as needed
• Follow HIPAA and patient confidentiality requirements at all times

Qualifications

• Minimum of 2 years of experience working in a healthcare setting is required
• Previous medical receptionist, patient access, medical front desk, or similar experience strongly preferred
• Strong customer service and patient communication skills
• Comfortable handling high-volume phone calls and multiple priorities
• Familiarity with medical terminology preferred
• Basic understanding of health insurance, copays, and patient balances
• Experience with EMR/EHR systems and general computer proficiency
• Ability to remain professional and de-escalate difficult patient or caller situations
• Strong attention to detail, organization, and follow-through
• Spanish bilingual skills are a plus
• Must be able to provide 3 professional references, preferably from a supervisor or manager

Please Note: This position is located in the Westlake/Bee Cave area of Austin. Candidates should be comfortable commuting to this location Monday through Friday.

Multiple ways to Apply!

At Express, we value your time. We want to simplify the process and speed up the results. To apply, feel free to:

• Call our office and ask to speak with a Recruiter about this position
• Apply to this position by submitting your resume
• Or apply on our website at expresspros.com and select the Round Rock office.

At Express, we ignite opportunity by giving you choices. We have a variety of career opportunities from over 100 employers in the Williamson County area and we will help you to find the perfect one as quickly as possible. We welcome anyone who seeks to build or continue their career. If you take the time to go the extra mile, try your best in all situations, and believe honesty is the best policy – Call Express today to see how we can help you achieve your career goals!

Express Employment Professionals of Round Rock has helped job seekers in Round Rock and Williamson County since 2003. Call or come see us today to see how we can help you!

For nearly 30 years, the vision of Express Employment Professionals has been to help people find jobs and help businesses find the people and human resource services they need. We accomplish this vision through a network of more than 600 franchise locations in the United States, Canada, and South Africa. Each Express Employment Professionals office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to care.

Company Description

For nearly 30 years, the vision of Express Employment Professionals has been to help people find jobs and help businesses find the people and human resource services they need. We accomplish this vision through a network of more than 600 franchise locations in the United States, Canada, and South Africa. Each Express Employment Professionals office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to care.