Receptionist

Job Description

Job Description

We are looking for a detail-oriented Receptionist to support daily front-desk operations for a member-focused energy cooperative in Delano, Minnesota. This Long-term Contract position is ideal for someone who enjoys managing a busy lobby, handling a high volume of incoming calls, and providing helpful service to customers with billing, account, and general service questions. The person in this role will serve as a key first point of contact, ensuring visitors and callers are directed efficiently while maintaining a welcoming and organized environment.

Responsibilities:

• Welcome visitors, manage front-desk activity, and create a positive first impression for members, customers, and guests.

• Operate a multi-line phone and live switchboard system, answering a large volume of incoming calls and connecting each caller to the appropriate department.

• Assist callers with general inquiries related to billing, account support, new service requests, home construction questions, and security system information.

• Route service-related concerns to internal teams such as billing or member services to ensure timely follow-up and resolution.

• Maintain an orderly reception area while supporting day-to-day administrative tasks that keep the office running smoothly.

• Provide accurate information to members and customers while using strong judgment to prioritize urgent requests and direct traffic effectively.

• Support onsite office coverage during scheduled business hours and help ensure dependable front-desk service for a busy location.

• Contribute to a high-service environment by responding to questions efficiently and with attention to detail.

• Previous experience in a receptionist, front-desk, or administrative support role.

• Ability to manage a multi-line phone system or switchboard in a fast-paced setting.

• Strong verbal communication skills and a detail-oriented, customer-focused approach.

• Experience handling high volumes of inbound calls while remaining organized and courteous.

• Comfortable directing inquiries involving billing, service requests, and general customer support topics.

• Reliable attendance and ability to work onsite in Delano, Minnesota.

• Strong multitasking skills with the ability to balance lobby traffic, phone coverage, and administrative duties.