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Window & Door Service Technician

Skyelia

About:
  • Location: Littleton, MA
  • Full-time position
  • Schedule: Full-time, 40 hours per week, Monday through Friday, with flexibility in daytime working hours.
  • Location: Based in Littleton, MA, with travel to customers' homes using a company service van. Any travel will be during the shift hours and clients are relatively local/eastern MA.
The Role:

We are seeking a Field Service Technician. This role provides onsite residential service and repairs for building materials, primarily windows and doors, while ensuring excellent customer service.

Key Responsibilities:
  • Conduct service calls at customers' homes to diagnose and repair windows, doors, cabinets, and other building materials.
  • Troubleshoot issues to determine whether they result from product defects, installation errors, or other causes.
  • Perform repairs, adjustments, and part replacements using hand and power tools.
  • Communicate professionally with homeowners, explain repair recommendations, provide estimates, and answer questions.
  • Maintain positive customer relationships while addressing service concerns.
  • Collect payments for completed service work.
  • Maintain service van inventory, coordinate replacement parts, and keep the vehicle clean and organized.
  • Communicate service updates and resolutions with internal sales teams.
  • Follow safety procedures and maintain a clean work environment.
Benefits:
  • Competitive compensation
  • Medical, Dental, Vision Insurance
  • FSA
  • 401(k) Plan with match
  • Paid Time off (PTO), Paid Holidays
  • Paid Life Insurance
  • Paid Short Term Disability Insurance
  • Tuition Reimbursement Program
  • Employee Assistance Program
Qualifications:
  • Working knowledge of windows and doors
  • Comfortable and proficient using hand and power tools.
  • Valid driver's license and clean driving record required.
  • Ability to frequently lift and move materials weighing up to 100 pounds.
  • Ability to stand, walk, bend, kneel, climb, and work in various positions.
  • Comfortable working indoors and outdoors in varying weather conditions.
Vacancy posted 2 days ago
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