Mail/Finishing Level 2

Job Title: Mail/Finishing Level 2

Location: Nashville, TN

Job Type: Hourly Consultant

Hours: Monday to Friday 8:00am to 5:00pm

Pay: $18.34 - $21.62

Essential Functions:

• Operate high-level mail equipment, including mail inserters, sorters, postage systems, and finishing equipment in a high-speed, high-volume production environment.

• Perform packaging, posting, and fulfillment activities for outgoing mail and client materials.

• Generate and maintain charge-back reporting for postage, air express, local delivery, fax services, and other distribution-related expenses.

• Execute production mail labeling, mail merge processes, and address cleansing activities using specialized software.

• Coordinate automated and manual finishing, mailing, and distribution processes to ensure timely and accurate delivery.

• Implement and maintain mail distribution, tracking, and reporting systems.

• Update and maintain mailing address databases using customized software applications.

• Conduct barcode address quality reviews and validate mailing addresses for accuracy.

• Manage electronic input files, packaging operations, posting fulfillment, and mailing activities in high-volume environments.

• Identify and recommend process improvements to increase efficiency, reduce costs, and optimize workflow.

• Serve as the primary contact for special or unique mailings, shipments, and fulfillment requests.

• Utilize material handling equipment as required to support mailroom operations.

• Receive, sort, process, and distribute mail, packages, documents, and supplies while notifying recipients as needed.

• Perform scheduled mail pickup and delivery runs throughout the facility.

• Record and process accountable mail, maintain tracking logs, and ensure chain-of-custody compliance.

• Track, trace, and resolve delivery issues with USPS, express carriers, and local courier services.

• Prepare shipments and coordinate external deliveries and pickups, including USPS, FedEx, and other carriers.

• Perform quality assurance checks on outbound mail and shipping materials.

• Process electronic mail distribution, including mail preparation, scanning, and electronic delivery.

• Perform fulfillment activities such as assembly, packaging, shipping, and tracking of kitted materials.

• Follow established mailroom security procedures and package tracking protocols.

• Process incoming mail and packages using barcode tracking or scanning technologies.

• Manage fax transmission, receipt, logging, and distribution activities.

• Utilize automated shipping and receiving systems to track and manage mailroom operations.

• Monitor, order, and replenish mailroom and shipping supplies.

• Arrange alternative courier or shipping solutions to meet customer requirements.

• Operate, clean, troubleshoot, and maintain mail and shipping equipment, coordinating service requests when necessary.

Skills:

• Ability to lift and move up to 50 pounds safely.

• Strong ability to read, write, and follow English instructions.

• Intermediate PC and Internet skills, including downloading and installing files, completing online forms, and performing mail merges.

• Intermediate proficiency with Microsoft Word, including tables, columns, forms, headers/footers, and document formatting.

• Intermediate proficiency with Microsoft Excel, including formulas, charts, graphs, and multi-sheet workbook navigation.

• Working knowledge of Microsoft PowerPoint and presentation creation.

• Experience using Adobe Acrobat, file conversion tools, and other account-relevant software applications.

• Basic understanding of network functionality, including printer setup and troubleshooting.

• Basic knowledge of Digital Front End (DFE) systems and Macintosh environments when required.

• Ability to determine proper output packaging according to established production standards.

• Experience operating mailroom equipment such as:

• Inserters

• Finishing equipment

• Postage meters

• Envelope printers

• Scales

• Pitney Bowes Mail Management Systems

• FedEx shipping systems

• Strong customer service, communication, and interpersonal skills.

• Ability to manage multiple priorities in a fast-paced production environment.

• Ability to work independently with minimal supervision.

• Accurate data entry and recordkeeping skills.

• Experience using production mail software and mailing management systems.

• Ability to estimate, schedule, and coordinate mailing jobs, including staffing and production timelines.

• Ability to train, mentor, and support other mailroom associates.

Experience:

• Minimum of 1-2 years of experience in mailroom operations, shipping and receiving, document finishing, or related production environments.

• Experience operating mail processing equipment and managing high-volume mail distribution activities.

• Experience with postal regulations, shipping carriers, tracking systems, and fulfillment processes preferred.

Education:

• High School Diploma, GED, or equivalent required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.