Services Sales Manager, Professional Services, Sydney

About Us

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At Cloudflare were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration leveraging AI to ship faster today to make it better tomorrow while ensuring that every improvement no matter how small is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy and that AI is a partner in solving tough problems to keep the Internet moving forward youll fit right in.

Available Location: Sydney Australia

The Services Sales Manager (SSM) is a dynamic sales professional passionate about technology evangelism and developing custom services solutions to drive business growth. This role owns sizing the service component of a Cloudflare opportunity. The SSM takes the technical solution and the customer requirements to deliver a Professional Services commercial proposition presenting customers with a clear line of sight from the solution to measurable business value and giving sales teams the technical credibility to close.

A core objective of the SSM is to grow the Cloudflare professional services business. This involves direct engagement with customers to define the specific service requirements needed to maximize the value of their technology investment and achieve their desired technical and business outcomes.

The SSM works in a fast-paced environment and is instrumental in enabling Cloudflare customers to securely achieve their goals. This is accomplished by creating and proposing a comprehensive services wrapper tailored to meet each customers unique needs.

The SSM maintains close working relationships across the organisation partnering directly with the Account Teams Specialist Sales as well as establishing strong connections with Delivery teams Global Delivery Practices and other subject matter experts within Cloudflare Professional Services.

The successful candidate will recommend the appropriate blend of Cloudflare services to assist customers in planning and executing large-scale transformations ensuring they leverage maximum value from the portfolio.

Your Impact

• Collaborate with sales teams to clearly define Cloudflares differentiated approach to Go-to-Market (GTM) services. Showcase our delivery capabilities IP and expertise through compelling success stories that demonstrate how we solve customer needs.
• Gathering understanding and defining customer specific requirements and expectations for value based outcomes in workshop based scenarios
• Collaborating with Sales Delivery and Global Practices to construct solution proposals and Statements of Work to satisfy customer specific scope requirements and outcome based services.
• Collaborating with the Sales team to drive business growth for Cloudflare Services in your aligned territory.

Your Experience

• Proven track record in service sales preferably with delivery experience working within an IT or Cyber Security services organization
• Selfmotivated and detailoriented
• Strong written verbal and presentation skills
• Demonstrated experience in discovery/scope definition workshops with crossfunctional internal and customer resources to prepare current state/future state roadmaps and services proposals.
• Experience of working across multiple regions.
• Cybersecurity experience preferred.
• Experience and familiarity with using SFDC or similar CRM tools
• Cloudflare Platform experience will be an extra asset

The Team

Our sales team members work hand-in-hand with large organisations around the world to keep their digital environments protected. We educate inspire and empower our potential clients in their journey to security.

As part of our sales team you are empowered with systems and tools constantly updated research and sales libraries and a team built on joint success. You wont find someone at Cloudflare that isnt committed to your success - with everyone pitching in to assist when it comes to solutions selling learning and development.

As a member of our sales team you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project : In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.

Required Experience:

Manager