FCM - Corporate Travel Consultant - Boston, MA

Corporate Travel Consultant FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. About the Opportunity This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. Before you begin, you will spend three weeks (paid) training that will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings along with ticketing, changes, exchange, and queue management. You will also need to offer exceptional customer service to satisfy our business travelers’ needs. Key Responsibilities Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel Build rapport and develop a relationship with business travelers to ensure their needs are in the hands of a trusted team of Corporate Travel professionals Ensure accurate and timely completion of reservations while meeting travelers' needs Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements Deliver consultative support and exceptional customer service throughout the booking process Keep clients informed about all necessary travel documents and health requirements for their destinations Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements A polished and professional demeanor when interacting with clients and colleagues Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction The capacity to make quick and effective decisions to resolve travel-related issues promptly Excellent communication skills to keep clients informed and reassured throughout the travel process A deep commitment to delivering exceptional customer service with a focus on client satisfaction Comfortable and proficient in using travel booking systems and various communication tools Strong technical aptitude with the ability to troubleshoot and adapt to new technologies Self‑motivated with the ability to work independently and manage tasks successfully Work Perks! - What’s in it for you: Have fun: At the heart of everything we do at Flight Centre is a desire to have fun Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out Love for travel: We were founded by people who wanted to travel and want others to do the same Personal connections: We are a big business founded on personal relationships Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education, and inclusive hiring practices A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold‑certified office spaces, and 1 paid Volunteer Day per calendar year Benefits Include Paid Time Off: up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including medical, dental, vision, gender‑affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability Flexible Spending Accounts Employee Assistance Program 401(k) program with partial match Tuition Reimbursement Program Employee Share Plan – ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses Location – Boston, MA We offer an hourly pay rate of $28.85 plus commission/incentive earnings, with on‑target earnings ranging between $60,000 and $67,000. The annual salary range listed represents the total compensation package, excluding benefits. We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io. We value an inclusive and supportive workplace that reflects the diversity of our society. #J-18808-Ljbffr Flight Centre Travel Group