3 Nov 2025 FAMA001 IT Support Specialist, Boston MA US$60,000 to US$80,000pa Boston, Massachuse[...]

Are you an experienced IT professional keen on delivering support in a dynamic and fast-paced environment? This is a fantastic opportunity to join a highly regarded team as an IT Support Specialist based in Massachusetts. You’ll work directly with attorneys and staff while developing your skills with cutting‑edge legal technologies. What you’ll be doing: Act as first point of contact for IT support via phone, email, or in person Collaborate with IT staff at all levels, including engineers and directors Monitor and resolve incidents through the ServiceNow ticketing system, with an average workload of 25–35 tickets per day Occasionally collaborate with other IT team members to test software applications and update technical documentation What you will need for the job: Minimum of 1 year experience in similar role, working in medium to large law firm Proficiency in Office 365 Proficiency supporting Microsoft Windows Preferred Qualifications/skills: Bachelor’s degree/2-year experience in IT Support environment in international law firm Experience troubleshooting Windows 10 Proficiency in administering distribution lists, mobile devices & mailboxes within Microsoft Exchange Administration console Can install, service, and support Dell computer hardware Does this sound like a role for you? Apply now! #J-18808-Ljbffr Franklin Fitch