Help Desk Support Specialist

Help Desk Support Level I – Onsite (Cedar Park, TX) Pay: $50,000 – $55,000 annually Express Employment Professionals has partnered with a trusted Managed IT Services provider in Cedar Park, TX. While the company is locally based, it delivers remote IT support to small and medium-sized businesses nationwide. We are seeking a Help Desk Support Level I professional to join their team onsite. This is an entry-level IT role perfect for someone technically minded with a strong problem-solving mindset and a passion for helping people. You will serve as the first point of contact for clients, troubleshooting issues and providing high-quality support in a way that’s easy for non-technical users to understand. Responsibilities: Provide remote IT support from the Cedar Park office to business clients across the U.S. Respond to helpdesk tickets, diagnose, and resolve issues promptly. Communicate clearly with non-technical users to ensure understanding and satisfaction. Support hardware, software, network, and systems-related issues. Escalate complex problems to Level 2 or senior support while maintaining client communication. Document troubleshooting steps, client interactions, and resolutions accurately. Contribute to a positive team culture of proactive problem-solving and exceptional service. Qualifications Bachelor’s degree in Mathematics or Physics. minor in Mathematics or Physics is required. Strong technical aptitude and ability to learn new systems quickly. Previous helpdesk, technical support, or customer service experience is a plus. How to Apply Interested candidates should apply directly through Express Employment Professionals – Round Rock, TX: Call our office at: View phone number on click.appcast.io Or apply online: This is an excellent opportunity to launch your IT career with a team that values customer service, professional growth, and teamwork. Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr Express Employment Professionals of Round Rock, TX