Level 1 IT Help Desk / Triage Technicians

Job Description

Job Description

** Onsite 5 days per week (8am-5pm)**

This role is meant for a candidate that will be involved in providing Tier 1 technical support to users experiencing issues with their IT systems. Responsibilities include responding to user inquiries, troubleshooting basic problems like password resets and software installations and escalating more complex issues to higher-tier support.

Skills

Help desk support, Support, Troubleshooting, Service desk, Customer service, Active directory, Technical support, Help desk, Password reset, Phone support, Servicenow

Top Skills Details

Help desk support,Support,Troubleshooting,Service desk,Customer service,Active directory,Technical support

Additional Skills & Qualifications

• 6 months–2+ years of experience in an IT help desk, service desk, or technical support role.

• Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and common desktop hardware/peripherals.

• Experience using a ticketing/ITSM system to log and manage tickets.

• Strong customer service, verbal, and written communication skills.

• Ability to triage and prioritize multiple concurrent requests in a fast-paced environment.

• Ability to follow documented procedures and escalate appropriately when outside Level 1 scope.

• Acknowledge new tickets within 2 hours of submission.

• Escalate out-of-scope tickets within 4 hours with complete documentation.

• Maintain ticket documentation quality consistent with Client standards.

• Maintain attendance/reliability consistent with the agreed schedule.

Experience Level

Entry Level

This is a Contract position based out of Menasha, WI.

The pay range for this position is $20.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Menasha,WI.

This position is anticipated to close on Sep 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.