Supply Chain Specialist

Job Description Key Responsibilities Manage Daily Operations - Oversee logistics activities for an assigned book of customers, ensuring accurate shipment entry, scheduling, and execution. Forecast & Plan Customer Needs - Proactively plan “1 Week Out” to anticipate shipping demands, minimize disruptions, and maintain service efficiency. Handle Shipment Execution & Exceptions - Manage updates, reschedules, late reason codes, delivery exceptions, and audit large LTL shipments (≥7 skids or ≥7,000 lbs.). Customer Communication & Relationship Management - Serve as the primary point of contact, providing proactive updates, resolving issues, and delivering a high level of service. Billing, Audit & Afterhours Coordination - Ensure accurate billing references, resolve discrepancies with Freight Audit, submit afterhours tickets, and close out unbilled reports. Work Environment Office-based logistics environment Fast-paced, deadline-driven setting Frequent collaboration with internal teams and external customers Occasional afterhours coordination as needed Education Bachelor’s degree in Supply Chain, Logistics, Business, or related field preferred (or equivalent experience) Experience 2+ years in transportation, logistics, or supply chain operations Experience with logistics systems (e.g., MercuryGate, customer portals) preferred Proficiency in Microsoft Office (Excel, Outlook, Word) Strong data entry accuracy and operational execution skills Personality Traits Highly organized and detail-oriented Proactive problem solver with a sense of urgency Strong communicator with customer-first mindset Ability to multitask and adapt in a fast-paced environment Team player who can also work independently Pay/Benefits/Perks $22-$24/hr Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. Medical, Dental, Vision, Life Insurance, Disability Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr