Administrative Assistant

Description

Job Title:

Administrative Care Coordinator (MRC)

Position Overview

The Office of the State Surgeon Arizona Army National Guard (AZARNG) requires medical, dental, and behavioral case management and administrative care coordinator support services for an average of 700 conditions requiring a profile per month, average of 350 Line of Duty cases, a continual monthly average of 1,100 in depth cases requiring additional paperwork and board actions with the goal of maintaining a medically deployable force. The case management team will manage all active profiles. Currently there are approximately 969 temporary profiles and 2,175 permanent profiles. The case management team is expected to track duty limiting medical, dental, and behavioral issues by Soldier.


Hours: Monday - Friday 08:30 - 17:00 - unless specified otherwise for Medical Readiness Events (MRE).

Location:

5636 E McDowell Road

Phoenix, AZ 85008

Travel: As needed for Medical Readiness Events (MRE) - typically held every other Wednesday and on drill weekends.

Contractor staff are expected to work MRE weekends and shall flex the work week before or after the MRE event to comply with the 80 hour / two-week schedule.

General Duties and Responsibilities


• The care coordinator will assist the case management team in the management of their caseload/workload. The care coordinator will document all case management activities in the appropriate Army National Guard electronic data system in current use (eCase).


• Know with regulations and policies that apply to Individual Medical Readiness (IMR) and deployment.


• Telephone Soldiers and medical/dental offices to obtain information as directed by the case manager.


• Assist in resolving scheduling conflicts for Soldiers needing medical, mental/behavioral or dental care as assigned by the case manager.


• Obtain the proper release of information forms from Soldiers and medical/dental offices and assist in collecting medical documents when the Soldier cannot.


• Placing and maintaining all medical documentation in the appropriate electronic record (Health Readiness Record) as well as the hard copy medical record (Medical Record Repository) that includes filing, scanning and maintaining all medical documents as directed by the State Patient Administrative Officer and by Army Regulation 40-66 Medical Record Administration and Health Care Documentation.


• Maintain medical or hospital contacts for case updates and medical records.


• Prepare for, be involved in, and document Medical Management Processing System (MMPS) team case meeting as directed by the case management team and/or Deputy State Surgeon (DSS).


• Perform Data base system functions as required in electronic data systems used by the Army National Guard to include but not limited to: MEDCHART, AVS, eCase, HRR, eProfile, LOD, eMMPS, DENCLASS, WTU, Soldier Locator, and TMDS.


• Regularly scrub electronic data system modules eProfiles/ MEDPROS/DPRO, DENCLASS to assist in early identification of non-deployable Soldiers, and Soldiers requiring Periodic Health Assessment.


• Track Soldiers in all medical readiness categories as directed by the case management team/DSS.


• Attend and perform administrative support at medical portions of the State Soldier Readiness Processing Program, Fit for Duty Evaluations and annual Periodic Health Assessments.


• Provide regular updates and reports of all administrative activities to the case manager.


• Coordinate care received by TRICARE and by the Defense Health Agency-Great Lakes (DHA-GL) formerly known as Military Medical Support Office (MMSO) to obtain pre authorization(s) for treatment (coordinated through the Health Systems Specialist).


• Coordinate service member care including consults for those initially using Military Treatment Facilities (MTF), VA, TRICARE network provider, and/or non-network providers.


• Establish a list of available local resources within the state to coordinate care and ensure service members have alternative options available to receive medical care if not eligible for military health benefits.


• May be required to travel to alternative sites for Medical Events.


• Document results Bi-monthly (at a minimum) case review in the referrals tab of the appropriate medical record system. Ensure proper data entry of all Service Members (SM) medical information in appropriate MODS (Medical Operational Data System).


• Coordinates with SM to ensure all medical readiness issues are properly addressed to minimize the amount of time in non-deployable status.


• Performs initial and follow-up SM review to ensure quality of patient care and ensures the SM understands their responsibilities IAW AR 40-501 Chapter 9 and 10.


• Coordinate continuity of care plans and all referrals when the care is being resourced by the government.


• Comply with and maintain access all regulations and guidance that are applicable to medical operations and programs of the Arizona Army National Guard.


Required qualifications:


• Associate's degree in a related field (e.g., Healthcare Administration, Business Administration, Public Health).

• Bachelor's Degree in a related healthcare field.


• Experience working within a healthcare setting.


• Local to Arizona as there is no reimbursement for travel to and from jobsite


Knowledge, Skills, and Abilities

• Experience with medical records, healthcare administration, or administrative support

• Strong attention to detail and organizational skills

• Ability to handle sensitive and confidential information

• Proficiency with electronic records systems and standard office software

• Prior military, government, or healthcare experience preferred

Work Environment

• Non-clinical setting supporting military medical readiness operations.
• Combination of office, event-based, and potential field support during MREs and SRP events.
• May require travel and flexible scheduling based on operational requirements.
• As an SCA position this pays $5.09/hour up to 40 hours/week for benefits

Disclaimer:

The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

LifeHealth is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.