Operations Associate

Operations Associate For Learning & Development

The Operations Associate for Learning & Development provides a pivotal role in our success story at Gartner. In this role you will be a part of the Learning Solutions & Enablement team in our wider Talent Effectiveness Organization, focusing on back-end operational and logistical elements of our learning programs. This individual will support the skill development of Gartner associates.

What you will do:

1. Enable a globally consistent training experience through proactive coordination with team members and stakeholders across multiple functions, regions, and geographies.
2. Execute a common global standard pertaining to course scheduling and management, course communication, materials preparation, course follow up and reporting.
3. Leverage existing technology and tools to run back-end processes for existing programs ensuring they are fit for purpose to deliver programs at scale.
4. Maintain and update Learning Portals and supporting materials housed on Intranet or in cloud-based solutions.
5. Identify areas for process improvements and collaborate with Operations leadership to implement.
6. Support broader global L&D activities and firm wide initiatives.
7. Provide LMS support for all programs that may require it.
8. Provide excellent front line customer service for new hires, program stakeholders, managers and recruiters relating to all programs supported.
9. Support management with operationalization of new programs and ensure currently supported programs maintain best practice and updated processes.

Who you are:

• Bachelor's Degree or equivalent in years of work experience
• 1 -2 years of HR, training or relevant professional experience
• Superior problem-solving ability
• Demonstrated initiative and resourcefulness
• Strong process/project management skills
• Excellent prioritization and organizational skills
• Excellent written and oral communication skills
• Strong attention to detail
• Effective time management skills and ability to work well under pressure
• Intermediate to advanced knowledge of MS Office suite (e.g., Excel, Outlook, PPT)

**Must be within a 60-minute commutable distance to Irving, TX or Ft. Myers, FL**