Operations Services Associate

Operations Services Associate

As an Operations Services Associate, you'll embark on a rewarding journey of professional growth in a fast-paced production environment. As part of our team, you will play a crucial role in servicing, supporting, and mitigating risks for property loans. You will thrive on the challenges that come with exercising your exceptional attention to detail and critical thinking skills. Your primary responsibilities will center on high-volume document processing, meticulously following specific, detailed instructions for each package, and performing final verification to guarantee exceptional accuracy in a zero-error tolerance environment. You will be responsible for organizing and preparing finalized packages for secure delivery to various Taxing Authorities while meeting strict daily deadlines. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential.

Job Duties

• Deliver exceptional client service in a high-volume production environment.
• Handle high volumes of live checks by accurately printing and matching them with corresponding reports.
• Meticulously follow detailed instructions for each package to ensure all contents are correct and compliant for dispatch.
• Perform final quality control verification of matched checks and reports to guarantee accuracy.
• Organize and prepare finalized packages for secure delivery to Taxing Authorities.
• Manage assigned processes and inventory to meet strict daily deadlines.
• Effectively manage time, set priorities, and concentrate on main objectives to meet all established deadlines.
• Adhere to all required company and client-driven standards and/or Service Level Agreements (SLAs).
• Duties may vary based on area of focus (e.g., Payments, Refunds, Correspondence).

Requirements

• High school diploma, GED, or equivalent required; college degree preferred.
• 1+ years of relevant experience, or relevant education in lieu of experience.
• Ability to work a fixed schedule of Monday through Friday, 9:00 AM to 6:00 PM.
• Availability to work during peak periods around the holidays as required by business needs.
• Client service-oriented experience preferred.
• Ability to provide exceptional client service in a high-volume production environment.
• Ability to manage time, set priorities, and meet deadlines.
• Intermediate computer skills with a strong aptitude to learn new systems and applications.
• Ability to understand basic property-related documentation from a variety of sources.
• Strong analytical and critical thinking skills to synthesize information and resolve problems.
• Strong detail-orientation to process data accurately.
• Ability to collaborate with others and provide status updates.
• Strong verbal and written communication skills.
• Willingness to learn, adapt, and grow.

Employee Benefits

At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.