Financial Counselor

Job Title: Financial Counselor Department: Greece CD Ambulatory Location: Greece Clinic, 1565 Long Pond Road, Rochester, NY 14626 Hours Per Week: 40 Schedule: Full-Time, Day/Evening Shift, Monday-Thursday 8.00 am-6.30 pm and Friday 8.00 am-5.00 pm (8 hours within this time frame) Position Summary: Works with patients to assure that they meet their financial obligations to Unity Health System. Provides accurate and complete registrations and other clerical duties to support the Patient Access Department. Key Responsibilities Develop and maintain the co-pay collection process in the Patient Access Department. Continuously meet with patients to discuss their financial obligations and ensure they understand available options to secure payment. Complete Financial Assistance applications as needed and collect all necessary documentation. Act as a liaison between staff, patients, and Patient Financial Services for any co-payment issues. Update billing accounts with new insurance/demographic information as needed. Nursing Patient Care Only: Send out statements to patients unable to make payments at time of service and for pre-registered Labor and Delivery patients to secure co-payment. Nursing Patient Care Only: Check financial system for payments received; compile data for co-pay reporting monthly to Patient Financial Services. Nursing Patient Care Only: Serve as a resource for Registration Specialists and assist with problems and education with POSC. Identify additional opportunities to increase POS collections. Nursing Patient Care Only: Conduct accurate patient registration interviews, verify current demographic, insurance, physician information, and enter required data into computer system per financial and departmental guidelines. Obtain all medical/legal signatures. Nursing Patient Care Only: Verify insurances using EasyLink, Excellus BC/BS, EEM, etc. Document eligibility and co-payment information in ERM Registration. Behavioral Health Only: Monitor patient billing accounts regularly to assess payment compliance. Reduce bad debts within assigned areas by goal and objective amounts. Behavioral Health Only: Assess patient financial information to identify patients that may qualify for Financial Assistance or FHP. Initiate contact with patients/family at time of service when self-pay balances are not made. Secure payment arrangements. Interact regularly with clinical staff regarding patients failing to meet financial obligations. Behavioral Health Only: Work on monthly Medicaid report and follow up on identified insurance changes. Work with Medicaid Liaison team to monitor status of Medicaid pending applicants. Behavioral Health Only: Responsible for compiling data for co-pay reporting monthly. Research issues/problems related to cash flow/hospital receivable, developing and implementing plans as needed. Desired Attributes Continued education in related field. Minimum Qualifications At least two years of experience with insurance verification. At least two years of registration experience. Required Licensure None. Rochester Regional Health System is an Equal Opportunity / Affidative Action Employer. Minority/Female/Disability/Veteran. PHYSICAL REQUIREMENTS: Sedentary work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $18.00 - $23.00