Call Center Supervisor

Call Center Supervisor Location: Las Colinas, TX Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment. *Trigger Warning: This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people. Key Responsibilities: Leverage data-driven insights to oversee intricate processes Manage performance metrics, policies, and procedures Identify opportunities to enhance customer service protocols Provide valuable coaching, constructive feedback, and conduct performance evaluations Foster a productive and achievement-oriented environment Qualifications: At least 1 year of experience as a customer service supervisor Background in call center environment Proficient in identifying and measuring core competencies and performance metrics Passion for supporting individuals facing health challenges Ability to make sound decisions amidst competing priorities Exceptionally organized with acute attention to detail Driven and self-motivated Exceptional customer service, communication, problem-solving, and de-escalation skills What We Offer: Medical, Dental, Vision Insurance Clear paths for growth and advancement Competitive compensation ($50-55k) No cold calling or sales involved Generous PTO plus 10 major holidays off 401K retirement plan Employee Referral Program About Serenity: Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.