Telematics Field Technician 1

Telematics Field Technician 1

Position Overview: This position will implement and manage OMG's Telematics initiative for Jack B Parson and Staker Parson Co. North and South. The goal is to provide support to our drivers and dispatchers with the hardware and software essential for their day to day responsibilities. This includes managing inventory, training new drivers, coordinating software updates, and managing reporting capabilities for operations staff. This role will interact with several lines of business to ensure our drivers have the hardware support needed, and to ensure our staff have assistance for troubleshooting and coordinating updates for existing software, as well as a point of contact for rolling out new software.

Key Responsibilities: Onboard new staff, drivers will need application setup, equipment ordered, and training. Operations center and back office staff will need application setup and training. Liaison between vendors, OMG IT, users, and other OMG site champions. Troubleshoot software, coordinate solutions with OMG IT or vendor, keep staff updated of progress. Notify users of any updates or maintenance that may affect their day to day processes. Monitor usage of products, offer suggestions to improve utilization, and keep upper management informed if corrective action needs to be taken. Act as a single point of contact for Staker Parson. Provide feedback to OMG IT and interested parties concerning Staker Parson's development needs, wants, and pitfalls. Oversee invoices to confirm charges are appropriate and are getting paid. Send HOS violation reports to managers. Hardware Maintenance: Conduct regular hardware check-ins to maintain a positive relationship with drivers and to identify poor care trends that should be addressed. Track inventory & order parts when necessary. Check for non-reporting trucks; notify managers and shop to determine level of action needed. Maintain organization of equipment distribution. Software Maintenance: Coordinate updates. Oversee usage and accuracy of software. Continue to learn and utilize the full functionality of the programs, as well as support process improvements in coordination with software capabilities. Provide suggestions for development and improvements to the programs.

Workplace Requirements: Must be willing to travel to the field to assist drivers as needed, and work away from home when required. Must be willing to work nights and weekends when necessary. Report to work at the designated start time. Willingness to work in a team environment and assist co-workers or supervisors with other duties as required or requested. Strict adherence to safety requirements and procedures as outlined in the Environmental, Health & Safety Manual. Adhere to any and all state and federal regulations, if applicable, as set forth by the US Department of Transportation (DOT), Occupational Safety and Health Administration (OSHA), Mine Safety and Health Administration (MSHA), or any other regulatory agency.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Education/Experience: High school diploma or general education degree (GED) preferred. Work Requirements: Working knowledge of Microsoft office suite (Word, Excel, PowerPoint, Outlook) is necessary. OnBase knowledge preferred, but willing to train. Previous work within the construction industry is preferred. Knowledge/Skill Requirements: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent, and draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions. Ability to work well with others in a group or one on one setting. To perform this job successfully, an individual should be able to type and use keyboards accurately and have a strong working knowledge of Database software. Excellent customer service skills. Key Competencies: Action Oriented Be proactive with common issues, respond rapidly to requests, and approach tough challenges with a sense of determination. Tech Savvy Anticipate potential user needs, explore and adopt innovations in existing and potential technology applications. Customer Focused Building strong customer relations and delivering customer-centric solutions. Cultivate Improvement Creating better ways for the organization to be successful. Manage Complexity Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Excellent Communicator whether verbally in person, over the phone, written correspondence, or by two-way radio.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, climb, and use hands to finger, handle, or feel. The employee is frequently required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.