Customer Service Rep HN

Customer Service Rep HN

Job Category: Administrative Requisition Number: CUSTO003816

Posted: May 7, 2026

Full-Time

On-site

Dixon, CA 95620, USA

Pay or shift range: $25 USD to $28 USD The salary range is applicable across the U.S. The offered rate complies with federal and local regulations and may vary based on factors such as experience, skill set, education, location and other job-related qualifications.

Job Details

Description

This position is primarily responsible for the functions of the Customer Service Department to ensure all daily tasks are completed, and lend assistance where needed in other areas such as plant production scheduling, inventory control research, shipping communication and maintain a safe work environment. Schedule is Monday to Friday, 8:00am to 4:30pm.

Essential Job Functions

• Communicate with customers by telephone or email to provide information about products or services, take or enter orders, or obtain details of complaints.
• Knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, sending out memos, and other office procedures.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Refer unresolved customer grievances.
• Contact customers to respond to inquiries
• Solicit sales of new or additional services or products.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Accurately completing work tasks (i.e. entering customer orders and scheduling)
• Job requires reliability, responsibility, dependability, and being able to fulfill assigned job requirements.
• Data entry

Non-essential job functions

• Flexibility to work on projects or research related to the needs of other departments.
• Maintain a clean and orderly work area.

Requirements

• Intermediate computer knowledge of order entry systems
• The ability to adhere to the company's policies, rules and regulations, according to the Employee Handbook.
• Ability to work with internal/external customers in a professional and courteous manner.
• High attention to detail and accuracy.
• Follow rules and regulations, in order to avoid any appearance of impropriety.
• Ability to prioritize and organize daily workload to ensure timely completion of duties.
• The ability to perform routine duties and consistently.

Note: This job description is not intended to be all inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.