Front Desk Customer Experience Representative

Job Description

Job Description

Benefits:

• Supplemental Health and Life
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Paid time off
• Training & development
• Vision insurance

If you love music, and love people even more, are well-organized, have been told that you have a golden speaking voice, and want to be part of creating a positive experience in the world, you may be a match for our Customer Experience Representative positions in our Student Services department. At Boston School of Music Arts , we've won area awards for providing excellent music education and positive experiences for families for over 15 years, with a highly supportive, positive working environment for our team.

Join us, and find out what makes working at BSMA special. As Customer Experience Representative, you'll be part of a team that is the first point of contact in-person, by phone, email and text with our families. The position includes contact, scheduling, sharing information on BSMA programs and events, registering students, welcoming students, maintaining space presentation and communicating with families to ensure a great, positive experience. Will also be present at major performance events to assist with event details, and again, to ensure a great experience. May perform other admin duties and projects, as assigned.

(2) New positions at our Dorchester and Randolph locations:
Schedule 1: Monday-Thursday , plus Saturdays M-T 2-8:30, W-Th 3-9, Fri Off , Sat 8:30-4, occasionally sub for other team members.
Schedule 2: Tuesday-Saturdays T 2:00-8:00, W-Th 2:30-8:30, Fri 1:30-7, Sat 8:30-4, occasionally sub for other team members.

About you:

• Must be 21 years of age or older.
• Polished and professional
• At least 2 years' experience in Customer-facing Hotel, restaurant (front of house), other hospitality, or retail.
• Competent with Google office products, Email, digital calendar management and CRM software. Canva experience a plus.
• Must be fluent/competent in English, both spoken and written.
• Competency/Fluency with: Spanish, Haitian Creole, Vietnamese a plus.
• Very organized
• Available to work afternoon to evenings and weekends.
• No college degree required.
• No previous music school admin experience required.

Physical Requirements:

• Ability to walk and stand, as well as bend and climb stairs throughout shifts.
• Ability to lift up to 30 pounds as needed, on occasion.

Benefits:

• PTO
• 401k with match
• Supplemental Health Insurance access
• Vision /Dental /Life
• Highly Supportive Work Environment
• Training
• Employee Discounts 

Apply: Submit resume and cover letter to this listing, then text: "Customer Rep" with your full name to: View phone number on us.fitly.work.