Jewelry Client Advisor

Client Advisor

Salary Range $10.00 - $25.00*

Summary Statement: The role of a Client Advisor is to acquire, cultivate and maintain relationships with clients through elevated selling, exceptional customer service, and personal engagement while becoming their trusted style confidante. A Client Advisor will service clients who come into our store as well as digitally using cutting-edge technology for outreach and selling. A Client Advisor should have strong communications skills and can speak about fashion and trends with authorityboth in person and digitally. A Client Advisor is goal-oriented entrepreneur who is flexible & have ability to adapt to the quickly changing needs of the retail industry.

Responsibilities & Qualifications

Enhance the Client Experience

• Greets and welcomes clients throughout all areas of the store, creating a welcoming environment with a positive attitude
• Connect with clients in a friendly and meaningful way
• Makes every client interaction a personal and seamless experience
• Exhibits behaviors that support client satisfaction goal (KPI)
• Maintains a customer-centric mentality, serving the client whenever, wherever, and however
• Demonstrates timely follow-up and follow-through on customer requests and commitments
• Promotes the benefits of the InCircle program and opens new accounts
• Showcases and speaks to the services offered in store during client interactions (i.e. BOPIS, curbside, alterations, restaurants, beauty)
• Anticipate the customer's needs
• Graciously processes returns and exchanges

Drive Sales through Technology & Wardrobing

• Educates self and client on merchandise, events, promotions, policy and services
• Demonstrates expert styling and brand knowledge, curious about all categories in the store
• Understands how to showcase product differently based on if a client is remote or in-person
• Recommends merchandise in person and digitally based on product knowledge and client preferences, regardless of department or channel
• Takes an omnitude approach to identify and recommend merchandise across all channels; leverage omni-channel and fleetwide inventory
• Utilizes selling tools and digital store technology to sell across all channels effectively
• Achieves personal sales, client conversion and wardrobing goals

Cultivate & Grow Client Relationships

• Effectively utilizes available clientele tools and resources (i.e., mobile devices) to expand personal business
• Cultivates the client relationship through personalized connection (emails, texts, looks)
• Acquires and build client base primarily through forming relationships with new clients and retaining loyal clients through spend and frequency of trips
• Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through wardrobing, successful outreach and technology usage
• Utilizes digital tools and social media to connect with clients and drive intentional traffic
• Leverages gifting and elevated experiences to drive loyalty and spend

Champion Operational Excellence

• Assists in operational tasks (actively maintains selling floor, fills in stock, processes new receipts, cleans fitting rooms, returns merchandise back to other departments)
• Ensures audit compliance (such as will-call and hold policies)

Contributes to Team Successes

• Actively creates a positive work environment through teamwork and collaboration
• Readily shares product knowledge and expertise with others
• Partners with others to provide best client experience
• Maintains positive working relationships through the company

Qualifications

• Motivated and results-driven with a proven ability to set and achieve sales goal
• Exceptional with technology and has experience selling to clients using digital tools
• Has the tenacity and creativity to connect with customers throughout the selling journey
• Styling, fashion and/or fashion retail experience preferred
• Commission sales experience preferred
• High School Diploma / equivalency required
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

• Passion for People
• Passion for Business
• Passion for Personal Growth

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.