Business Analyst

Location:8162 S Priest Dr, Tempe, Arizona 85284 United States of AmericaThis position is not eligible for employer sponsorship. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.We need someone who will manage an allotment of business entities (accounts), provide operational support and coaching support to ensure conformity to standards. Much of this position is KPI-oriented, working with respective parties to find root cause, coordinate communication, and seek solutions to become KPI compliant. The ability to multi-task, provide analytical support and possess a general curiosity is necessary. This job is a hybrid of coaching, tech support, project management, and plan development.  We need someone who is willing to learn a new business line and grow! Responsibilities:  Communicating with clients to ensure that all of their needs are understood and addressed. Building strong client relationships to maintain rapport and promote growth. Collaborating with various internal departments to ensure that they fulfill all customer requests. Resolving complaints and keeping track of all processes that pertain to the client’s desires. Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience. Collecting and analyzing data concerning consumer behavior to understand changing needs. Job Requirements:Bachelor’s degree recommend not required.More education or experience may be preferred.Exceptional verbal and written communication skills. Ability to collect, track, and analyze large amounts of data. Adaptability and strong problem-solving skills. Excellent active listening skills. Ability to build rapport and collaborate with others within the company and externally. Understanding of consumer behaviors and industry trends. Extensive, accurate product knowledge. Perks of joining the U-Haul fleet:Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.  U-Haul Offers:Medical insurancePrescription drug plansDental & Vision plan with hearing care discountsOnsite medical clinic for team members and eligible family membersNew indoor fitness gym (Midtown Phoenix campus)Get Fit Gym Reimbursement ProgramRegistered Dietitian ProgramWeightWatchersCVS Virtual CareU‑Haul Kids Program24‑Hour Nurse LineWellness Program (Healthier You initiatives & challenges)Mindset App ReimbursementPet Insurance & Wellness plansCareer stabilityOpportunities for advancementValuable on‑the‑job trainingTuition Reimbursement ProgramFree online courses for personal and professional development at U‑Haul University401(k) Savings PlanEmployee Stock Ownership Plan (ESOP)Company‑paid life insuranceVoluntary life insurance optionsShort-Term and Long‑Term DisabilityCritical Illness, Accident & Hospital Indemnity plansBusiness & business travel insuranceMetLaw Legal ProgramMetLife Auto & Home InsuranceLifeLock Identity Theft ProtectionDave Ramsey’s SmartDollar Financial Wellness ProgramU‑Haul Federal Credit UnionPaid holidays, vacation, and sick timeYou Matter Employee Assistance Program (EAP)Discounts on cell phone plans, hotels, computers, vehicles & moreCommunity involvement & volunteer opportunitiesU‑Haul Mothers Program (Paid maternity leave)#LI-SB1U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.SummaryLocation: Tempe, ArizonaType: Full time