Technical Service Representative I

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment—marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers. Essential Duties and Responsibilities: Provide technical support to customers over telephone and email, addressing and resolving questions and problems with equipment setup and install; escalde and track technical issues to the appropriate team member or company departments as required Investigate and resolve production, installation and technical support issues related to Systems’ specialized control boxes and equipment, including sensors, controllers, and integrations Troubleshoot, diagnose, track and resolve issues with Systems’ specialized control boxes and products, including sensors, controllers and interconnective equipment Work collaboratively with team members, business partners and customers to define, design, develop and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment Offer assistance and support on the installation of Systems’ products Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. Provide corrective actions for products under warranty according to policy procedures; create warranty claims and work with warranty coordinator as necessary Assist senior tech service representatives on field visits as required Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. Protect Chamberlain Group’s and Systems’ reputation by keeping information confidential. Minimum Qualifications: Education/Certifications: High School Diploma or GED Equivalent Experience: 2+ years of related experience, or related technical education may serve in lieu of experience Knowledge, Skills, and Abilities: Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc. daily with efficiency Excellent communication skills- verbal, telephone, in-person and written Preferred Qualifications: Education/Certifications: Technical school or associates degree controls aptitude and troubleshooting Experience: Experience in a technical service environment Knowledge, Skills, and Abilities: Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications Understanding of electronics, electrical field wiring and control wiring The pay range for this position is $19.04 - $29.06/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence View email address on click.appcast.io. Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S. Follow us on LinkedIn and Instagram. #J-18808-Ljbffr Chamberlain Group