Customer Service Representative

Job Description

Company Overview: Our client, a leading waste management company, is looking for a friendly and dedicated Customer Service Representative to join their team. The company is committed to providing excellent waste collection and recycling services, and the Customer Service Representative plays a vital role in ensuring customer satisfaction and maintaining strong client relationships.


Job Summary: The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, processing orders, and resolving any issues related to waste collection services. This role requires excellent communication skills, a customer-first mindset, and the ability to manage multiple tasks efficiently. The ideal candidate will have experience in customer service, preferably in the waste management or logistics industry.


Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing accurate information about services, billing, and other inquiries.
• Order Processing: Enter and process customer orders for waste collection services, ensuring all details are correct and that orders are fulfilled on time.
• Issue Resolution: Handle customer complaints and issues, working to resolve them quickly and effectively, and escalating to the Customer Service Manager when necessary.
• Account Management: Update and maintain customer account information, including contact details, service preferences, and payment methods.
• Billing Support: Assist customers with billing questions, discrepancies, and payment processing, coordinating with the billing department as needed.
• Service Coordination: Work closely with the operations and dispatch teams to ensure smooth service delivery and timely resolution of service issues.
• Follow-Up: Conduct follow-up calls and emails to ensure customer satisfaction and address any further concerns.
• Reporting: Document all customer interactions, issues, and resolutions in the company’s CRM system, providing reports to the Customer Service Manager as required.
• Continuous Improvement: Provide feedback to management on recurring customer issues or suggestions for improving customer service processes.

Qualifications:

• Experience: Minimum of 1-2 years of experience in customer service, preferably in the waste management, logistics, or a related industry.
• Education: High school diploma or equivalent required; additional training or certification in customer service is a plus.
• Skills:
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using CRM software and other customer service tools.
• A customer-centric attitude with a focus on delivering exceptional service.
• Work Environment: Ability to work in a fast-paced environment, handling a high volume of customer interactions.

Benefits:

• Competitive salary with potential for bonuses.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career growth.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.