Receptionist

Receptionist Position at The Cancer Center of Kansas

The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Receptionist to join our team in our Wichita, KS offices. The typical work week is Monday through Friday, 8:30 AM – 5:00 PM with no major holidays, no on-call and no weekends.

As part of The US Oncology Network and with over 40 years being established in Kansas, CCK delivers quality, personalized cancer care to communities across the state. Our physicians and staff treat patients in over 18 locations throughout the state. Our management and physician teams continue to be recognized in our communities for Excellence in Healthcare! With our mission in mind, we value each and every employee for their life-saving expertise and the role they play in making our patients' lives as easy and comfortable as possible. Our employees are our most valuable resource. They help us create and continue to deliver on our mission. In CCK's partnership with the US Oncology Network, one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America and supported by McKesson Corporation, we are able to extend an extremely competitive offering of benefits to employees, including:

• Medical Health Care
• Dental Care
• Vision Plan
• 401-K with a matching component
• Life Insurance
• Short-term and Long-term disability
• FSA and HSA
• Legal Insurance
• Competitive Paid Time Off Plan
• Wellness & Perks Programs

What does this position entail?

This position is responsible for ensuring a welcoming and efficient greeting and check-in experience for patients and visitors at the clinic in a prompt, courteous, and professional manner. Ensure all appropriate forms are complete, accurate, and signed according to company guidelines. Serves as a liaison between patients and medical staff for their appointments. This individual must also possess strong multi-tasking abilities for check-in responsibilities and inbound calls and message coordination. Additionally, the position supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

Responsibilities

• Serve patients and visitors of the clinic by greeting, welcoming and directing as appropriate and in a prompt, courteous, and professional manner upon both arrival and departure.
• Completes check-in steps within the PMS and EMR to notify appropriate areas of patient arrivals.
• Communicates with staff on guest/visitor arrivals, ensures guest sign-in and badge process is complete.
• Collects, proofs for completeness and assists in filing or directing flow of patient forms.
• May obtain and or updates demographics and insurance information in the system, when appropriate.
• May collect co-pays and balances; provides receipt.
• May collect updated insurance, co-pay or identification cards; scans and attached to the appropriate system.
• Answers phone calls in a prompt, courteous, professional manner.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning or scans and files when requested.
• Maintains area in a neat and orderly manner.
• Maintains the daily appointment list for their site/area and identifies no-shows, completing the documentation workflow for the same.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Cross trains on other front desk responsibilities and duties that may vary based on location or department.
• Remains current on all compliance requirements and in part, demonstrates knowledge of Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient's records and information.
• Attends required, applicable meetings.
• Remains current on all compliance requirements.
• Ensures all applicable policies and procedures of the company and Network are followed.
• Other duties as requested or assigned including coverage within the department.

Supervisory Responsibilities:

• None.

Qualifications

The ideal candidate for the position will have the following qualifications:

Education and or Experience:

• High school diploma or equivalent required.
• At least one (1) year of front office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
• Experience using a PMS and/or EMR is a plus.

Personal Traits:

• Displays a positive and professional demeanor each day towards patients, visitors, coworkers and the role's responsibilities.
• Comfortable working in a public-facing role.
• Demonstrates a willingness to work with and for others; is flexible and courteous.
• Exhibits behavior that promotes a spirit of cooperation.
• Displays good judgment in problem solving to ensure smooth front office operations.
• Accepts constructive criticism from upline reports.
• Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows work commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to quality: Emphasizes the need to deliver quality products and/or services.

Please note the following environmental and physical components:

Physical Demands of the Job:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment of the Job:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, medical preparations and other conditions common to an oncology/hematology clinic environment may occur. Work is performed in a medical office environment. Involves frequent interaction with staff, patients, and physicians.