Senior Help Desk - 2nd Shift (onsite)
System One
Job Description
Job Description
Senior Help Desk 2nd Shift (Wednesday – Saturday, 3:00PM to 11:30PM) Washington, DC –100% onsite Per Federal contract U.S. citizenship is required Must be able to pass federal background check to obtain Public Trust clearance Start Date- 09/14/2026 Open to W2 and C2C Must Apply by Aug 10th
- This position will require weekend and/or overtime work.? Position is classified as ‘Essential Personnel’ requiring work attendance on Board-designated holidays and days when the Board is Closed, such as for weather events.?
- ?Primary Place of Performance is the Board’s Washington DC Metro Campus’ New York Avenue facility.?
- Telework is not available.
- Help Desk Training will occur during first two weeks of work on 1st Shift between the hours of 7:00AM-3:30PM at our Washington DC Metro Campus New York Avenue facility.
- ?At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
- At least two years’ experience in desktop/laptop troubleshooting or operations support.
- Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. ??Demonstrated ability to concisely summarize and document client issues is required.
- At least five years supporting Microsoft Windows 10 and 11 operating systems
- At least 3-5 years’ experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook.
- Strong Level 1 network and VPN diagnosis and troubleshooting skills.
- Knowledge of iPhone or similar smart phone support.
- Demonstrated analytical and problem-solving skills.
- Strong interpersonal and communication skills who can work with people at various levels of the organization.
- Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.
- *** US Citizenship Required ***
- *** BS/BA in Information Systems, Computer Science, or related field HIGHLY DESIRABLE
Vacancy posted 2 days ago
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