Engagement Specialist

Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person Welcome new patients to the program and collect any new concerns from existing patients; escalte to RN or Nurse Practitioner as appropriate Maintain accurate documentation and communicate patient updates to the care team Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement Organize outreach efforts by urgency and importance to maximize patient impact Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments Perform outbound calls and respond to inbound calls from patients, providers, and Village resources Complete non-clinical screenings and pathways under the guidance of the Manager; escalte to Integrated Care Nurse as needed Assist the clinical team with moving patients through the continuum of care by completing tasks as directed Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs Communicate directly with patients in a timely and professional manner Maintain accurate, complete, and confidential documentation Demonstrate exceptional two-way communication, both oral and written Act in alignment with DaVita’s mission and values to deliver high-quality patient care Requirements High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred Previous IKC experienced required 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred Prior healthcare experience preferred Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Strong verbal and written communication skills, active listening, and motivational engagement techniques Highly organized, with excellent time management and follow-through Ability to work both autonomously and collaboratively with care team members Core Competencies Demonstrates strong patient engagement and communication skills, effectively coordinating care and resources for patients in nephrology settings. Proficient in managing documentation and outreach efforts while maintaining confidentiality and compliance with healthcare standards. Highest-signal resume keywords Patient Engagement Healthcare Coordination Communication Skills Customer Service Experience Microsoft Office Proficiency ATS Optimization Keywords Hard Skills Patient Scheduling Non-Clinical Screenings Documentation Management Referral Coordination Telehealth Scheduling Soft Skills Interpersonal Skills Active Listening Organizational Skills Time Management Motivational Engagement Certifications & Qualifications High School Diploma GED Industry Keywords Nephrology Patient Care Telehealth Healthcare Experience Integrated Care Tools & Technologies Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook #J-18808-Ljbffr