Desktop Support Technician

The IT Deskside Support Engineer is responsible for delivering hands on, onsite technical support within healthcare facilities to ensure device reliability, end user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care. This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device level, and site specific support activities. The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards. REQUIRED EXPERIENCE & SKILL PROFILE Experience Minimum 4+ years of experience in: Experience supporting enterprise or healthcare environments preferred. ________________________________________ Technical Skills Strong hands on experience with: Windows desktops and laptops Common peripherals and printers Basic networking concepts Remote support coordination tools Familiarity with ITSM tools (preferably ServiceNow). ________________________________________ Behavioral & Operational Skills High attention to detail and documentation discipline. Ability to work independently onsite with accountability. Strong communication and interpersonal skills. Ability to function under pressure in clinical environments. Strong sense of ownership and reliability. ________________________________________ Additional Expectations Ability to lift and move IT equipment safely. Willingness to travel within assigned field region. Flexibility for after hours or emergency support when required. Adherence to organizational security and safety policies. #J-18808-Ljbffr