Registration and Operations Specialist

Registration and Operations Specialist

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io.

Working Title - Registration and Operations Specialist

Role Title - Education Support Specialist II

Role Code - 29143-SW

FLSA - Nonexempt

Pay Band

Position Number - 282W0399

Agency - Piedmont Virginia Community College

Division - Piedmont Virginia Community College (Div)

Work Location - Albemarle - 003

Hiring Range - $20.00 - $25.00 per hour, depending on experience

Emergency/Essential Personnel - No

EEO Category - 6-Administrative Support

Full Time or Part Time - Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule - 29 hours a week within the range of Monday-Thursday, 8am-7pm, Friday 8am-5pm. Occasionally evening hours.

Sensitive Position - No

Job Description - Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: pvcc.edu.

PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.

Position Title: Registration and Operations Specialist

Department: Workforce Development

Employment type: Part–Time wage, non-benefitted, 29 hours per week or less

Position Purpose: The Workforce division at Piedmont Virginia Community College is seeking an innovative and collaborative individual to join in this registration and operations position. This individual performs activities that support student registration and the daily operations for the Workforce Development Division.

Duties and Responsibilities:

• Provides front office operations and registration support in the Workforce Development division's office, which may include receiving visitors by phone or in-person and responding to workforce inquiries, including via email and other digital channels, directing more complex questions to the appropriate persons, and maintaining the organization of the division office's supplies and equipment.
• Supports the enrollment of students into workforce programs by guiding potential students through the online funding and enrollment process, ensuring proper documentation for funding eligibility, explaining program expectations and requirements, facilitating registration sessions, registering students for classes in WES, and applying payments to classes.
• Ensures the collection of student data to validate funding eligibility and student completion of orientation activities and/or course prerequisites.
• Notifies students of program acceptance, funding award approval, class registration details, ID badge process, campus policies, and technology access.
• Contacts students as necessary for class cancellations for low enrollment, school opening delays, closings, or class scheduling changes.
• Assists with procurement of course materials; preparation of instructor packets; attendance, grade, and course evaluation collection and entry into WES; reporting; daily class administration; inventory of course books and materials for each class; and class schedule distribution to internal stakeholders.
• Works with workforce leadership to assist with issues concerning all instructional programs.
• Coordination and provision of office staffing/coverage, including working consistently, 29 hours a week within the range of Monday-Thursday, 8am-7pm, Friday 8am-5pm.

Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - Experience in a customer facing role. Effective oral and written communication skills, as well as excellent customer service skills Word processing, spreadsheet, and other software document preparation computer skills Excellent organizational skills and task prioritization skills Ability to work on multiple projects simultaneously. Ability to take direction from multiple individuals

Additional Considerations - Additional education preferably in Administrative Technology, Business, or related field Fluency with current computer software including Word, Excel, and customer relations databases (CRM's) Community college or other higher education institution experience Experience supporting workforce training or development. Proficiency with WES (Modern Campus), PeopleSoft, or a student information system Experience with student registration, intake, and/or advising

Operation of a State Vehicle - No

Supervises Employees - No

Required Travel - minimal within college service area