System Support Specialist

IT Support SpecialistThis role is responsible for the technical support of personal computing infrastructure, networking components, and specialized security and audio/visual (A/V) systems for County users. Key responsibilities include installing, upgrading, analyzing, troubleshooting, and repairing personal computers, application issues, and server problems. The position also assists in the support of security hardware and software systems, including physical security, surveillance cameras, and access control systems. Furthermore, this role supports audio/visual hardware and software systems, such as displays, multimedia devices, digital signage, speakers, microphones, amplifiers, and mixers. The incumbent must independently perform a broad range of technical, computer-related tasks and exercise judgment and decision making in the diagnostic and resolution of computer, security, and A/V hardware and software problems. Good communication skills and the ability to work with users diplomatically and skillfully are required.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. High school graduation or its equivalent, plus at least two years of experience; or any equivalent combination of education and experience, which provides the required knowledge, skills, and abilities.Skill in the application and maintenance of Microsoft Windows 10, and 11. Familiarity with low voltage systems. Familiarity with access control, surveillance systems, panic button and burglar alarm systems, components, hardware and software. Familiarity with all aspects of multimedia and audio/video systems, including matrix systems and video distribution. Knowledge and background specific to Honeywell, Milestone, S2 Systems, Salient systems is preferred. Knowledge of Crestron and AMX systems and programming is preferred. Capable of analytical problem solving; conducting needs assessments; and creation of complete and concise documentation. Skill to organize and prioritize tasks to be completed. Operate computers, systems, software, security systems, security software, and related equipment for the county. Analyze various situations and determine the best solution. Analyze challenges and shortcomings and formulate complex action plans to facilitate timely resolution. Effectively communicate verbally and in writing. Describe complex technical systems in non-technical terms. Learn and apply a variety of detailed procedures. Maintain cooperative working relationship with those contacted in the course of work activities. Write and read reports, letters, and memos. Meet project deadlines. Operate office equipment, such as copy machine and facsimile machine.At Midland County, we believe taking care of our employees is essential to building a strong community. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Employees have access to competitive medical, dental, and vision coverage, retirement through TCDRS with employer matching, paid holidays and paid time off, and income protection benefits such as life and disability insurance. Additional resources include telehealth services, an Employee Assistance Program, flexible spending accounts, and optional supplemental coverage for added peace of mind. Our goal is to provide benefits that help employees and their families stay healthy, plan for the future, and thrive both at work and at home.