Enrollment Coordinator

Are you a compassionate healthcare support professional who thrives in a fast-paced environment? We are seeking a dedicated, empathetic, and detail-oriented Enrollment Coordinator to serve as the virtual face of our healthcare operations team. In this high-impact remote role, you will be the friendly and professional voice greeting patients, family members, and care teams—ensuring smooth onboarding, verifying insurance, and coordinating virtual visits with care and precision.What You'll DoPatient & Care Team Engagement: Answer high-volume incoming calls, chats, emails, and faxes with warmth and professionalism.Enrollment & Scheduling: Guide patients through the enrollment process, verify insurance eligibility, collect consent, and schedule virtual appointments.EHR & Data Management: Ensure accurate data entry and documentation in CRM/EHR systems like Zoho, Athena, or similar platforms.Virtual Front Desk Management: Manage voicemail systems, route inbound inquiries, maintain a virtual front desk presence, and follow up promptly on open tasks to ensure seamless patient care.What You BringHealthcare & Customer Service Experience: 2-3 years of administrative or customer service experience in a healthcare setting (such as medical receptionist, intake coordinator, or patient access).Tech-Savvy & Adaptable: Comfortable navigating multiple software platforms, EHRs, and CRM tools simultaneously.Effective Communication: Exceptional verbal and written communication skills with the ability to simplify complex information with patience and empathy.Remote Setup Ready: Consistent access to a private, quiet workspace for video calls and a verified internet speed of at least 25 Mbps.Fast-Paced Startup Mindset: Proactive, organized, and adaptable in a dynamic and evolving healthcare environment.Role Highlights100% Remote Opportunity: Enjoy the flexibility of working from home (US-based, Eastern or Central Time Zone preferred).Meaningful Impact: Directly support patients and families navigating healthcare needs.Collaborative Team Environment: Work alongside a supportive and passionate healthcare operations team.salary: $24 - $25 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesAnswer high volume of incoming calls, chats, faxes and emails effectivelyScreen, route, and respond to inbound inquiries from patients and their care team promptlyCommunicate with the patient and their care team through various channels including phone, email and fax for enrollment and virtual visit questionsDocument all interactions with the patients and care teams within our systemsEnter and update accurate patient data, relevant clinical documentation and electronic medical records in various systemsVerify insurance and patient eligibility upon referral receiptManage tasks for patients and care teams as needed (i.e. schedule appointments, collect consent, send documents, manage appointment reminders and confirmations, etc.)Oversee phone and voicemail systemEnsure timely follow up on all open itemsMaintain virtual front desk presence during designated business hoursSuccessfully manage responsibilities with consistent performance of all KPIsMaintain a positive, courteous, empathetic and professional attitude at all timesFunction within the timeframes of a fast-paced startupPerform other duties as required or assignedSkillsWorking IndependentlyOrganizationMulti-taskingAnswering Phones (3 years of experience is required)Athena (1 year of experience is required)CRM (3 years of experience is required)Insurance Verification (3 years of experience is required)Scheduling AppointmentsWritten CommunicationMicrosoft OfficeHandling Confidential InformationOral CommunicationProblem SolvingQualificationsYears of experience: 3 yearsExperience level: ExperiencedExperienceExperienced3 yearsEducationHigh School (required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.J-18808-Ljbffr