Technology Support III- Front Office Application Support

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

Summary

As an Application Support specialist in J.P. Morgan Chase Commercial & Investment Bank (CIB), you will use both creative and critical thinking skills as well as problem solving skills to maintain and continuously improve our global application systems. You would support application systems that are crucial to the daily operations of the firm. You will also your technical skills (mostly Python, Copilot and DevOps) to deep dive into front office flow related application issues and build/enhance software solution to improve the support experience for our business users.

Job Responsibilities

• Provides trade floor support to the FX and Commodities front office traders and middle office operations
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
• Troubleshoots complex business and infrastructure related issues with the in-house trading applications in order to ensure continuity of the business and minimum downtime of the systems
• Develops the monitoring tools, automation solutions, helper APIs and other tools to reduce the manual work 
• Drives projects related to new business onboarding, infrastructure upgrades and resiliency management

Required Qualifications, Capabilities and Skills 

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Good problem solving and analytical skills for troubleshooting issues related to front/middle office trading and infrastructure 
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Experience with one or more general purpose programming languages (Python) and automation scripting
• Very good communications skills, both verbal and written

  Preferred Qualifications, Capabilities and Skills

• Good domain knowledge of the front and/or middle office business (FX, Commodities, Rates or Credit)

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.