Guest Service Associate (Parking, Safety & Shuttle)

Guest Service Associate (Parking, Safety & Shuttle)

Job Category: Front Office Requisition Number: GUEST001145

Posted: December 30, 2025

Full-Time

On-site

Atlanta, GA 30344, USA

Job Details

Description

Job Summary We are looking for a versatile, "all-in-one" professional to oversee the exterior guest experience. This hybrid role combines parking management, groundskeeping, and safety patrols, while serving as a backup shuttle driver. You will be the first face guests see and the person responsible for ensuring our property remains safe, clean, and welcoming 24/7.

Key Responsibilities

• Parking & Traffic Management: Monitor the parking lot to ensure all vehicles are authorized and parked efficiently.
• Safety & Security: Conduct regular "eyes-on" patrols of the perimeter. Be the point of contact for safety concerns and ensure the lighting and gates are functioning properly.
• Groundskeeper Duties: Maintain the hotel's curb appeal. This includes daily trash pickup, sweeping the entrance, and ensuring the grounds are free of debris.
• Backup Shuttle Driver: Provide safe, professional transportation to/from Hartsfield-Jackson Atlanta International Airport (ATL) when the primary driver is unavailable or during peak hours.
• Guest Service: Proactively assist guests with luggage and provide directions or hotel information with a friendly, "TPG Passion to Serve" attitude.
• Qualifications License: Must have a valid Driver's License with a clean driving record (MVR check required).
• Experience: Previous experience in security, valet/parking, or grounds maintenance is highly preferred.
• Physical Ability: Ability to work outdoors in various weather conditions and lift up to 50 lbs (luggage).
• Flexibility: Availability to work the specific shift applied for (AM, PM, or Overnight), including weekends and holidays.

Why Work With Us? Travel Perks: Industry-leading hotel discounts at TPG-managed properties and Marriott-branded hotels worldwide.

Growth: TPG Hotels & Resorts prioritizes internal promotion and career development programs.

Benefits: Competitive pay and a comprehensive benefits package (for full-time associates).

Qualifications

Education

Preferred High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.