Executive Housekeeper

Job Description

Job Description

Executive Housekeeper

Are you ready to be a part of a great team with many growth opportunities? Are you someone that smiles at every person you see or are you someone that strives to make a positive difference in someone's day? Join us as an Executive Housekeeper where your contributions will make a significant impact on our guests' experiences!

As the leader of the Housekeeping Department you will be responsible for managing the housekeeping and laundry facilities of the hotel in a safe and cost effective manner in order to achieve maximum guest satisfaction and protect the assets of the hotel. To embrace the values of the Company Culture and Guiding Principles.

Responsibilities:

• Schedules associates in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy. 

• Plan, assign and supervise the daily activities of the housekeeping and laundry staff. 

• Assumes the role of a housekeeper, laundry person or house person as needed. 

• Conducts continual inspections to determine hotel’s overall level of cleanliness and condition.

• Schedules and supervises all rotational and special cleaning programs as needed. 

• Ensures the team has the tools and equipment necessary to carry out the job. 

• Works in conjunction with maintenance (ex. generating work orders, preventative maintenance). 

• Manages Lost and Found.

• Coordinates availability of rooms with front of house management. 

• Keep accurate and current records, logs, parts list, and manuals.

• Monitors the responses on customer comment cards; identifies problem areas and formulates solutions. 

• Monitor budget and control expenses with a focus on increased productivity. 

• Maintain proper inventory levels managing cost per room for supplies and labor; performs a monthly inventory. 

• Selects qualified associates and provides orientation and training. Conducts skills training on a regular basis. 

• Determines and communicates standards of performance to associates. 

• Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining development needs and allowing these needs to be met. 

• Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within the framework established by Hotel’s guidelines. 

• Creates a positive work environment for all associates. 

• Develops and implements strategies to achieve associate satisfaction. 

Requirements:

• Acts as the Manager On Duty when assigned. 

• Working in other areas of the hotel when needed to assist operations.

• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. 

• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate. 

• Utilizes Management Company resources effectively by communicating on a regular basis. 

• Requires strong attention to detail. 

• Ability to communicate to guests and team members verbally or in written form. 

• Ability to work and interact with associates on every level.

• Ability to direct and oversee multiple tasks simultaneously. 

• Excellent communication, organizational and customer service skills required. 

• At all times projects a favorable image of the Hotel to the public. 

• Must have open availability work weekends and holidays. 

Physical Requirements:

• Move, transport, put, install, remove, replace, position, place, and transfer. 

• Move about or to, position self. 

• Operate, adjust, attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service. 

• Stand for extended periods of time. 

• Communicate, converse, convey, discuss. 

• Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess. 

• Ability to bend, lift, kneel, and be in motion for the full day. 

• Must be able to move continuously during work hours and able to lift and/or carry 50 pounds. 

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a g