Call Center Manager

Job Description

Job Description

SVH PrimeCare 

Salinas, Ca

SUMMARY

The Call Center Manager is responsible for the supervision of the front office and administrative staff. To be successful in this position, the Call Center Manager will need to be adaptable and resourceful.

ESSENTIAL DUTIES AND RESPONSIBILITES 

Includes but not limited to the following:

• Under the general supervision of the Practice Administrator, the Office Manager will work independently and have primary responsibility for the front office and administrative staff. 
• Assists with the billing aspects of the operation, supports care coordination for patients at the clinic.
• Responsible for documenting patient payments in ledger, balance petty cash and making bank deposits on a daily basis.
• Coordinate coverage when front office staff are absent, develop and implement standard work to ensure all aspects of the front office are covered.
• Ensure patient services are provided in an effective and efficient manner when providing clerical and administrative support. 
• Assist with patient registration/check in, verify patient information (demographics, employment, insurance) collect copayments and any missing or required paperwork.
• Train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.
• Understands SVHC billing policies and can explain the policy to patients, collects copayments; refers patients without insurance to the office manager. 
• Schedule new and return appointments; explain registration process and provide directions to new patients; may explain procedure preparation to patients. 
• Maintain the cleanliness of the waiting room and ensure adequate reading material is available to patients. 
• Maintain patient charts and file lab and test results accordingly. 
• Performs other duties as assigned. 

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent is required.
• Prior experience as a supervisor is required.
• Minimum of two years of administrative experience in an office setting. Prior administrative experience in a medical office of hospital is preferred.
• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medial record data abstraction, or patient financial services.
• Experience in a high-volume practice is desirable.
• Experience in a call center or with a phone management system is desirable.

REQUIREMENTS :

• Valid CA Driver’s License and proof of auto insurance coverage required

PREFERRED

Bilingual English/Spanish 

SUPERVISORY RESPONSIBILITIES 

Responsible for the management of administrative staff. 

CONDITION OF EMPLOYMENT:

Proof of identity and legal authority to work in the U.S. is a condition of employment.  Cypress Healthcare Partners/Salinas Valley Health Clinics will not sponsor applicants for work visas.