Customer Care Specialist

Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions. When you join the Bank of Bird-in-Hand team, you’ll be appreciated and celebrated for who you are every day. Position: Customer Care Specialist Location: Paradise, PA Job Id: 467 # of Openings: 1 Responsibilities Receive, investigate, and respond to customer inquiries regarding products, services, and issues via all channels through which customers are served. Document customer interactions and completes service requests to minimize customer effort or additional action. Keep clear records of all conversations in the call center database. Support Retail Branch Staff and Business Development Officers by serving as a primary point of contact with both retail and business customers acting on behalf of the Deposit Growth Team and Customer Care Team when appropriate and within scope of authority. Collaborate with internal departments to optimize customer service. Utilize resources and systems to conduct research and present the customer with a resolution. Adhere to performance metrics and quality standards and make outbound calls to customers as needed. Assist customers with Cash Management products and services as needed. (BillPay, ACH, Wires, RDC). Establish and maintain appropriate files and records. Process and enter ICS transactions as needed. Process remote wires requests as needed. Perform other duties as required. Preferred Skills Previous call center experience helpful. Previous CRM (Salesforce, Synapsys) applications helpful. Customer centric mindset. Superior communication skills, both written and oral. Excellent interpersonal and customer service abilities. High attention to detail. Knowledge of Jack Henry products/services experience helpful. Knowledge of Cash Management/Treasury products and services helpful. Qualifications High School diploma or equivalent. Associate degree or higher preferred. One to two years’ banking experience required. Benefits 401(k) Retirement Plan with 4% Match Company Paid Life, STD, and LTD Health Savings Account (HSA) & Flexible Spending Account (FSA) options Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO 12 Paid Holidays Tuition Reimbursement Company Events and Picnics Equal Opportunity Employer No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes. Bank of Bird-in-Hand will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at View phone number on click.appcast.io. #J-18808-Ljbffr