Lead Front Desk Agent
Marriott International Inc
Job Title Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. About the Team When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Job Info Job Identification 26073219 Job Category Rooms & Guest Services Operations Locations 2101 Richard Arrington Jr Blvd N, Birmingham, AL, 35203, US
- ...Front Desk Agent Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring...SuggestedLocal areaFlexible hoursAfternoon shift
- ...a positive first impression ~ Manage 2nd shift guest check-in processes efficiently using multi-line phone systems and front desk software - brand new Marriott standard STAY pms. ~ Handle reservations, cancellations, and modifications accurately while...SuggestedLocal areaImmediate startFlexible hoursAfternoon shift
- **Additional Information** **Job Number** 26083586 **Job Category** Rooms & Guest Services Operations **Location** 2101 Richard Arrington Jr Blvd N, Birmingham, Alabama, United States, 35203 VIEW ON MAP ( **Schedule** Full Time **Located Remotely?** N **Position...SuggestedFull timeWork experience placementLocal areaRemote work
$50k - $55k
...Front Desk Agent Every Word Code is a forward-thinking technology firm that believes in the power of communication and clarity in software solutions. Based in Baton Rouge, LA, we specialize in tailored development services that bridge human understanding with digital...SuggestedWork at office- ...and keenly aware of the importance of warm hospitality from our Front Desk to our restaurant staff to Housekeeping and our back-of-the-... ...Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will greet customers immediately with a friendly and sincere welcome...SuggestedLocal areaImmediate startWorldwideRelocation packageShift work
$16 per hour
...Front Desk Agent $16/hour + Benefits! As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional... ...Office Supervisor. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry...Contract workWork at officeLocal areaFlexible hoursAfternoon shift- ..., consider joining our Team. Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Front Desk Agent! Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing...Work at officeImmediate startFlexible hours
$15 - $16 per hour
...individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create... ...hotel ~ You will be escorting and orienting the guest to the front desk for check-in. ~ You will park and retrieve guests vehicles as...Local areaWorldwideShift work- ...these guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to... ...in various capacities, which include PBX, Concierge, and Front Desk. Professional Experience ~ Preferably 1 year's experience...Immediate startFlexible hoursShift workWeekend workAfternoon shift
- ...Front Desk ClerkAre you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensures appropriate checking-in and checking-out of our...Part timeImmediate startFlexible hoursShift workNight shiftWeekend work
- ...in good standing to practice. Experience managing multi-site veterinary hospitals is required. Hospital ownership or previous Lead Veterinarian experience is strongly preferred. Exceptional interpersonal, oral, and written communication skills with the ability...Temporary workLocal area
$91k - $202.8k
...of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Line of Business Risk Lead within PNC's Technology Risk organization, you will be based in Pittsburgh, PA, Dallas, TX, Phoenix, AZ, Denver Co, Strongsville, OH...Full timeTemporary workPart timeWork experience placementWork at office- ...all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analytics Lead within PNC's ECO organization, you will be based in Pittsburgh, PA, or Birmingham, AL.•Serves as a senior individual contributor and...Full timeTemporary workPart timeWork experience placementWork at office
- Westerkamp Group, LLC is a Revenue Cycle Management company focused on hospital billing and collections. We are currently seeking a Medical Office Clerk in our Birmingham, AL office to provide patient and third-party hospital pre-registration services to our clients. ...Full timeWork at officeLocal area
- Primary Functions: We are currently seeking a reliable and innovative office administrator to become a member of our team. The candidate must be an effective communicator with excellent people skills who will perform administrative duties such as general office related...Full timeWork experience placementWork at officeFlexible hours
$16 - $35 per hour
...Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying...Hourly payFull timeLocal areaShift workNight shift- ...Lead Structured Cabling TechnicianThe Lead Structured Cabling Technician is responsible for overseeing the installation, maintenance, and testing of structured cabling systems for Wi-Fi Access Point (AP) installation projects. This role involves managing a team of two...For contractorsLocal area
- ...Lead InstallerThe Lead Installer will be responsible for the proper installation of heating, ventilation, and air conditioning systems. They will lead and train their installation assistant and be responsible for ensuring the installation is executed properly to code...
- JOB SUMMARY We are looking for hard working, responsible, light-hearted individuals with strong customer service skills. A strong team environment is crucial for our business and we need site managers who will embrace and promote that type of workplace. Our Management ...Night shiftWeekend workWeekday work
- Brookdale Senior Living is seeking a Dining Services Supervisor (Finance) to oversee daily dining operations and supervise staff in a resident-focused facility in Homewood, Alabama. The role emphasizes delivering a high-quality dining experience to residents and guests...
- ...The Receiving Lead is responsible for coordinating daily receiving operations in a steel manufacturing environment, including inbound raw material, finished goods transfers, steel racks, tooling, supplies, and production-related inventory. This position leads receiving...Full timeImmediate startLong distanceMonday to FridayAfternoon shift
- ...sports and outdoors. Click the link(s) below to learn more about each position's responsibilities and requirements. Store Team Lead Positions: Logistics Team Lead Operation Team Lead Store Inventory Control Team Lead Store Merchandising Team Lead...
- Position Overview Bonus: Up to $25,000 may be available for experienced Cath Lab Techs (2 years) Department: Cardiac Cath Lab Work Schedule: Full time (4 10-hr shifts), On Call 8 days every 5 weeks (full weekend5 weekdays) Work Location: UAB St. Vincent's Birmingham Benefits...Full timeTemporary workShift workWeekday work
- ...Job Description Job Description We’re Hiring! Financial Relationship Team Lead – Birmingham, Alabama Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing...Full timeTemporary workWork at officeFlexible hours
$25 per hour
Job Description Job Description We are a national dispatch company based in Alabama searching for reliable, self-starter individuals who can handle a variety of service call install, rollouts, cable pulls, etc. here in Birmingham and surrounding areas on a 1099 basis...Hourly payFull timePart time- ...Recon Team Lead The Recon Team is tasked with the effective and successful oversight of operational functions within Recon. This role involves performing duties as the Gatekeeper, ensuring delivery routes are properly departed through scheduled checks, collecting pre...Work at officeLocal areaWeekend work
- We are looking for a Fulfillment Team Lead to coach and model service excellence in a fast-paced retail environment. This role involves managing order fulfillment, ensuring safety compliance, and leading a team to deliver exceptional customer serviceFull time
$24 per hour
...Overview Reset Team Lead Ready to lead a team to success? Join SPAR's dynamic overnight reset merchandising team! We are looking for a Reset Team Lead who is passionate about merchandising, building, and overseeing impactful overnight projects. In this role...Daily paidFull timeLocal areaNight shift- ...product or learning new skills behind the scenes, you play a key role in helping more people enjoy more sports and outdoors. Store Team Lead Positions: Logistics Team Lead Operation Team Lead Store Inventory Control Team Lead Store Merchandising Team Lead Sales Team Lead...
- ...love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years. GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers &...Minimum wageLocal area
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