Customer Relations Manager (Aircraft Maintenance) - Tampa, FL

Customer Relations Manager (Aircraft Maintenance) – Tampa, FL Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success. Description What you will be doing as a Customer Relations Manager – Aircraft Maintenance: In this role, you can expect to be the main point of contact for customers, ensuring they receive exceptional service. You'll work closely with the Service Center Team to build and maintain positive relationships with both current and future customers. Your primary goal as a Customer Service Manager will be to coordinate with Technical Service Managers to guarantee customer satisfaction. Customer Coordination: Welcome customers upon arrival, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed to meet their requirements. Service Communication: Keep customers updated on their aircraft's status, confirm schedules, provide regular updates, get approval for any additional work, inform all service center safety expectations, and report any delays or cost changes to the Technical Service Manager (TSM). Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance the value and performance of the customer's aircraft. Service Center Marketing: Promote our Service Center's capabilities to both new and existing customers, fostering strong relationships and ensuring a positive customer experience. Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager. Safety & Departure Debrief: Communicate safety expectations, conduct thorough departure debriefs with customers, review the completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently. Post-Delivery Follow-Up: Resolve any outstanding issues involving parts, return maintenance, or billing, address performance evaluations, and provide guidance and mentorship to peers on system changes and customer service best practices. What you need to be successful: Education and experience combinations: 2 years of relative aircraft maintenance experience. A&P license or 2-year technical degree. 4 years of relative aircraft maintenance experience. Additional qualifications: Bachelor’s degree in Aviation or related field. A & P License / Repairman / EASA Certificate is helpful. Knowledge of Textron Aviation services and products is helpful. Ability to interact and collaborate with both Textron Aviation customers and internal employees while providing a positive customer experience. Why join us? 401K company match additional annual contribution equal to 4% of eligible compensation. Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester. Flight training bonus program for earning pilot certifications. Fertility and adoption assistance, along with discounted childcare and planning. Free financial consultations and guidance. At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location. EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law. #J-18808-Ljbffr Textron